Level 1 Analyst

Piper Companies is seeking a Level I Analyst to join a leading healthcare organization. This is a hybrid, contract-to-hire opportunity with onsite requirements two days per week in office. The Level I Analyst will serve as true Tier 1 support providing phone and remote help desk support across the organization.

Responsibilities of the Level I Analyst include:

• Resolve Level 1 phone and remote issues and questions across the organization.
• Provide device hardware and software troubleshooting and support for Windows, Mac OS, iOS, and Android operating systems, including encryption support.
• Deliver enterprise and desktop application support.
• Support printer access and installations, including driver updates.
• Perform password resets and assist with remote access support.
• Utilize working knowledge of help desk solutions aligned with ITIL processes.
• Stay current with IT security, HIPAA, and compliance-related requirements and technologies.
• Communicate effectively with co-workers, visitors, and staff while upholding organizational values.

Qualifications for the Level I Analyst include:

• Experience providing Tier 1 or help desk support preferred, but not required.
• Strong communication skills with the ability to guide a wide variety of users through technical issues.
• Eagerness to learn and grow within the IT field.
• Working knowledge of Windows, Mac OS, iOS, and Android environments.
• Familiarity with enterprise applications, remote support tools, and troubleshooting processes.
• Understanding of ITIL processes preferred.
• High School Diploma required; Bachelor’s degree not required.

Compensation for the Level I Analyst includes:

• Pay Rate: $20–$23/hour
• Contract-to-Hire Structure: 3-month SOW increments, with contracts expected to extend at least one year
• Hybrid Schedule: 2 days onsite per week at any Jefferson location

Keywords: Level 1 Support, Help Desk, Tier 1, Desktop Support, Windows, Mac OS, iOS, Android, ITIL, HIPAA, Remote Support, Application Support, Printer Support, Password Resets, Healthcare IT, Contract-to-Hire