Durée de l'emploi: Permanent

Langue de travail: Anglais
Heures de travail: 40 hours per week
Education:
Expérience:
**Education**:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
**Work setting**:
Help desk
**Tasks**:
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Certificates, licences, memberships, and courses**:
Certified Computing Professional (CCP)
**Computer and technology knowledge**:
Device drivers
Networking hardware
Internet
Servers
Word processing software
Programming software
Database software
Programming languages
MS Office
MS Windows
SQL
Spreadsheet
Wireless networks
**Transportation/travel information**:
Own transportation
Own vehicle
Willing to travel
Willing to travel regularly
Willing to travel overnight
Valid driver's licence
Travel expenses paid by employer
**Work conditions and physical capabilities**:
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
**Personal suitability**:
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
**Experience**:
1 year to less than 2 years
**Employment terms options**:
On call

Technical Support Analyst - Systems

Job Description

Want AI-powered job matching?