Job Description
The Business Team serves as the first point of contact for all store visitors, ensuring a seamless, well-managed, and professional customer experience. The role includes handling inquiries, managing appointments, coordinating customer flow, and delivering efficient front-desk support while upholding brand standards. They are also responsible for end-to-end pre-, during-, and post-sales coordination—ensuring store readiness, enabling smooth in-store client engagement, and managing post-sales processes including alterations and overall exit experience.
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Key Result Areas (KRAs)
\n1. Client Journey Oversight\n
Monitor and coordinate the end-to-end client journey across all store touchpoints to ensure smooth, comfortable and premium client experiences
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2. Pre-Visit Operational Readiness
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Ensure all client-facing desks, teams and information systems are prepared before store opening, including appointment review and readiness for priority clients
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3. Hospitality & Service Excellence
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Maintain consistent hospitality standards across the store and ensure associates follow defined service protocols during client interactions
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4. Sales Support & Business Enablement
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Support associates during client interactions to facilitate smooth product presentation, cross-selling opportunities and sales conversion
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5. Post-Visit Coordination & After-Sales Flow
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Ensure seamless transition of clients to billing, QRD and after-sales processes while maintaining communication and service continuity
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Key Performance Indicators (KPIs)
\n1. Client Journey Efficiency\n
Ensure smooth coordination across all client-facing touchpoints with minimal service delays during active client visits
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2. Operational Readiness Compliance
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100% completion of daily logs, appointment reviews and desk readiness checks before store opening
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3. Hospitality & Service Standards
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Maintain minimum 90% compliance with hospitality and service protocols during observed client interactions
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4. Sales Support Contribution
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Enable cross-selling or assisted sales opportunities in at least 20% of supported client interactions
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5. Escalation Resolution & Client Feedback
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Resolve 100% client concerns during store visits where possible and ensure feedback insights are documented for service improvement
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Job Type: Full time
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Pay: ₹20,000.00 - ₹25,000.00 per month
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Work Location: In person
About Phoenix Institute of Aviation and Hospitality
Phoenix Institute of Aviation and Hospitality
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