Manager/Lead - Operations & Process Excellence

As a Manager/Lead Operations & Process Excellence at PharmaACE, you will play a crucial role in owning end-to-end operational excellence across PharmaACE's India operations and global delivery ecosystem based in Pune. Your responsibilities will include driving scalable operations, process transformation, efficiency, quality, and cost optimization while ensuring alignment with business strategy and client expectations.

• *Key Responsibility Areas:**
• **Operational Leadership & Strategy:**
• Develop and execute operations and process excellence strategy aligned with business growth and global delivery needs.
• Define and track operational KPIs, productivity metrics, quality benchmarks, and cost levers across BUs and locations.
• Own project/account-level operational health and margin optimization.
• Oversee core operational functions including Operations, Facilities, PMO, and shared services.
• **Process Excellence & Transformation:**
• Lead enterprise-wide process transformation, simplification, and standardization initiatives.
• Identify, prioritize, and execute high-impact improvement opportunities aligned to strategic business objectives.
• Introduce Lean, Six Sigma, and best-in-class operational practices.
• Drive adoption of standard operating procedures (SOPs) and ensure effective change management.
• **Operational Effectiveness & Resource Optimization:**
• Optimize resource planning, utilization, pyramid structures, and delivery models for efficiency and scalability.
• Partner with Talent Acquisition, L&D, and Business Leaders for demand-supply alignment and capability building.
• Improve productivity through process redesign, automation, and data insights.
• Ensure optimal spans, engagement models, and capacity utilization.
• **Quality, Compliance & Governance:**
• Establish quality systems, compliance frameworks, and governance models.
• Execute quality maturity assessments, operational reviews, and health metrics.
• Provide transparent reporting on operational performance and risk to senior leadership.
• **Data, Automation & Decision Enablement:**
• Institutionalize a data-driven, KPI-oriented mindset.
• Enable leadership with actionable insights, dashboards, and performance analytics.
• Drive synergy between process workflows and automation for enhanced speed and accuracy.
• **Culture, Engagement & Sustainability:**
• Build a strong process excellence culture promoting ownership, innovation, and continuous improvement.
• Lead initiatives such as ideathons, improvement programs, and operational forums.
• Ensure alignment with client and global standards for sustainability commitments.
• *Qualifications:**
• MBA in Operations / Strategy / General Management or equivalent experience.
• 12+ years of experience in operations, process excellence, or transformation roles.
• Proven experience leading cross-functional, multi-location teams.
• Lean Six Sigma certification preferred.
• *Skills & Competencies:**
• Strong strategic thinking and execution rigor.
• Deep expertise in process improvement, operational excellence, and change management.
• Data-driven with analytical and problem-solving skills.
• Excellent stakeholder management and executive communication skills.
• Ability to operate effectively in high-growth, complex, and matrixed environments.

At PharmaACE, you will have the opportunity to shape and scale operations for a global healthcare analytics leader. This high visibility role will have a direct impact on growth, margins, and delivery excellence as you work closely with a seasoned leadership team across geographies. As a Manager/Lead Operations & Process Excellence at PharmaACE, you will play a crucial role in owning end-to-end operational excellence across PharmaACE's India operations and global delivery ecosystem based in Pune. Your responsibilities will include driving scalable operations, process transformation, efficiency, quality, and cost optimization while ensuring alignment with business strategy and client expectations.

• *Key Responsibility Areas:**
• **Operational Leadership & Strategy:**
• Develop and execute operations and process excellence strategy aligned with business growth and global delivery needs.
• Define and track operational KPIs, productivity metrics, quality benchmarks, and cost levers across BUs and locations.
• Own project/account-level operational health and margin optimization.
• Oversee core operational functions including Operations, Facilities, PMO, and shared services.
• **Process Excellence & Transformation:**
• Lead enterprise-wide process transformation, simplification, and standardization initiatives.
• Identify, prioritize, and execute high-impact improvement opportunities aligned to strategic business objectives.
• Introduce Lean, Six Sigma, and best-in-class operational practices.
• Drive adoption of standard operating procedures (SOPs) and ensure effective change management.
• **O