Assistant Manager for Customer Experience

Drive exceptional pet parent service at PetSmart as an Assistant Store Manager. This role champions customer experience through leadership and strategic execution within a vibrant retail setting.

Join PetSmart as you lead the store in delivering outstanding experiences for both associates and pet parents. You will share in responsibilities for financial outcomes, while also fostering a culture of empowerment and safety. Your leadership will be pivotal in coordinating staffing and ensuring operational excellence across various store services.

Key Responsibilities:

• Coach and mentor associates for career growth
• Address customer concerns and maintain satisfaction
• Manage scheduling and staffing for peak periods
• Supervise store operations and events for community engagement
• Ensure pets in care are safe and healthy

Requirements

• 3-5 years of experience in retail or customer service
• Flexible schedule for evenings and weekends
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Capable of handling physical demands of the role

Lead with passion in bringing joy to pet parents while managing an exceptional team at PetSmart.