Applications Analyst/application Support, Hybrid

Skilled and experienced L2 Application Support Engineer to join our dynamic and growing team. The successful candidate will be responsible for designing, developing, and implementing microservices to support our innovative and complex business solutions. You will be working closely with cross-functional teams, architects, and product owners to develop high-quality software and applications. Your role will involve creating clean, efficient, and testable code, as well as identifying, prioritizing, and executing tasks in the software development life cycle.

Role: L2 Application Support Engineer

Experience: 4 to 8 Years

Job Type: Full Time Employment

Provide L2 production support for enterprise applications in a 24×7 environment.

Perform Root Cause Analysis (RCA) and drive corrective actions.

Participate in on‑call rotations and major incident bridges.

Support applications running on .NET and Java technology stacks.

Work with Azure Application Insights and cloud monitoring solutions.

Provide operational support for applications hosted on AWS and/or Azure.

Develop and maintain Python scripts for automation and diagnostics.

Hands-on experience in L2 Application / Production Support.

Strong experience with:

Production monitoring & alerting

Log analysis & incident troubleshooting

Experience with Azure Application Insights or similar observability platforms.

Working knowledge of AWS and/or Azure cloud environments.

Ability to write, debug, and maintain Python scripts.

Experience supporting .NET and Java applications in production.

Willingness to work in a 24×7 rotational shift model from customer location.

Strong hands-on experience with Java, Spring Boot, and enterprise-grade backend development.

Proficiency in React (with TypeScript) or Angular 10+.

Experience in designing and building REST APIs and microservices.

Strong understanding of HTML, CSS, JavaScript/TypeScript, and front-end build processes.

Experience with API documentation and testing tools (Swagger / Postman preferred).

Exposure to AI-assisted development tools such as Copilot, Claude, or Cursor for productivity.

Experience with cloud platforms like AWS, Azure, or GCP.

Familiarity with containerization technologies like Docker and Kubernetes.

Understanding DevOps tools like Git, Jenkins, Azure DevOps, or Maven.

Experience with Agile/Scrum methodologies.

Knowledge of unit testing frameworks (JUnit, Mockito, Jest, Jasmine).

Experience with SQL or NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).

A bachelor’s degree in computer science, IT, or a related field.

Competitive salary and benefits package

Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications

Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards

Annual health check-ups

Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We support hybrid work and flexible hours to fit diverse lifestyles.

Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent

“