Job Description
- Requires High School diploma plus some advanced training; Minimum of 3 years
- Requires an active TS/SCI level clearance
Peraton is seeking a Help Desk Support Technician to support our customer onsite in Springfield, VA:
- Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
- Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Performs basic PC, PBX, and network software programming.
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