Technical Support Engineer

Pepperl + Fuchs: Technical Support Engineer

Location: Katy, Texas

Type: Full Time

Schedule: 8am – 5pm Hybrid Schedule (3 day in Office and 2 days remote)

Salary Range: Competitive

Benefits: Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO

Technical Support Engineer

Are you a curious problem-solver who enjoys understanding the “why” and working with technology? We’re looking for a self-motivated individual to join our Technical Support team, helping customers troubleshoot issues and find effective technical solutions.

Key Responsibilities

• Respond to technical support inquiries and assist with application troubleshooting and testing
• Support product selection and recommend solutions based on customer needs
• Collaborate with internal teams on research, testing, and issue resolution
• Manage RMA processes and maintain accurate customer and service records
• Develop technical content (e.g., how-to guides, videos, and documentation)
• Represent the company at events, trade shows, and customer engagements
• Support affiliates and cross-functional teams as needed
• Maintain clear communication with customers, vendors, and internal stakeholders
• Ensure a safe, compliant, and organized work environment
• Contribute to special projects and additional responsibilities as assigned

Qualifications

• Bachelor’s degree in Engineering, Technology, Science, or a related field, or equivalent work experience

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