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Job Description
Hello All,
Greetings from Peoplefy !
We are looking for "Technical Account Manager / Service Delivery Manager Cloud Services"
Location: Kerala
Hybrid; participates in an on-call rotation.
Reports to: Head of Cloud Services.
Location: Thiruvananthapuram.
Role Summary
Own end-to-end service outcomes for our SaaS products. This role blends strong client-facing leadership with deep technical expertise to ensure reliability, performance, security, and continuous improvement across cloud environments.
You will serve as the trusted advisor to customers while driving operational excellence across engineering, cloud, and support teams.
Must-Have Qualifications
7-10+ years in Service Delivery, SRE, or Cloud Operations with direct customer ownership
Exceptional client-facing communication skills calm under pressure, executive-ready updates, concise RCAs
Hands-on experience with:
Microsoft Azure (Monitor, Log Analytics, Application Gateway, AKS or equivalent) Any cloud experience is good to have
CI/CD pipelines
Observability platforms
Deep expertise in incident, problem, and change management (ITIL or equivalent frameworks)
Solid data-driven mindset; comfortable owning dashboards, KPIs, and cost/performance trade-offs
Interested Candidates please share your profiles on
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