Managed Services Administrator

Managed Services Administrator

Department: Managed Services

Reports To: Managed Services Director

Employment Type: Full-Time

Location: Office-based (potential for hybrid schedule in the future)

Schedule: Business hours with on-call rotation

Position Overview

The Managed Services Administrator is responsible for managing, automating, and optimizing IT infrastructures across multiple client environments from a centralized managed services platform. This role ensures consistent, secure, and reliable service delivery while driving the evolution from manual operational tasks to automated, repeatable processes.

Initially, the role is primarily operational, with a strong expectation that the individual will identify automation opportunities, build and test solutions, document new processes, and help the organization scale service delivery capacity over time.

Key Responsibilities

• Perform client organization on-boarding and off-boarding
• Monitor environments and respond to alerts and system events
• Act as a high-level escalation point for the service desk
• Provide professional client support with strong verbal communication and client-handling skills
• Maintain detailed ticket notes, resolutions, and procedural documentation
• Administer RMM platforms and supporting management tools
• Conduct proactive monitoring, maintenance, and system health checks
• Enforce system integrity, security standards, and best practices
• Plan and execute product and tool migrations
• Identify repetitive or manual tasks suitable for automation
• Design, test, document, and maintain scripted solutions
• Ensure proper testing and change control prior to deployment
• Train and explain updated processes and workflows to teammates and other departments

Automation & Technical Expectations

• Develop automation primarily using PowerShell
• Work confidently with APIs and JSON-based data structures
• Follow established standards including:
• * Git version control
• Code review processes
• Change control procedures
• Testing and validation prior to deployment
• Build sustainable automation supported by documentation and maintenance practices

Required Skills & Experience

• Intermediate PowerShell scripting experience
• Strong experience with:
• * Microsoft Windows Server environments
• Microsoft workstation operating systems
• Server hardware supporting enterprise workloads
• Experience with backup technologies, including:
• * Image-based backups
• VSS-based backup solutions
• Experience administering RMM tools and monitoring platforms
• Knowledge of Microsoft Intune, Entra and management
• Knowledge of patching, backup, and security tools
• Ability to support and manage multiple client environments
• Strong written documentation and verbal communication skills
• Independent problem-solving ability in operational and escalation scenarios

Preferred / Bonus Qualifications

• Familiarity with MacOS
• Experience working within or supporting compliance-aligned environments
• Familiarity with security and compliance frameworks such as:
• * NIST
• CIS Critical Security Controls (IG1)
• Experience contributing to operational or service-delivery process improvements

Soft Skills & Professional Traits

• Clear communicator with both technical and non-technical audiences
• Strong documentation discipline for repeatable service delivery
• Independent problem solver with a process-improvement mindset
• Continuous learner who adapts to evolving technologies and tools

Role Evolution & Career Growth

Over the first 12 months, this role will transition from being primarily operational to a balanced mix of operations and automation. The ideal candidate will influence how services are delivered by identifying inefficiencies, modernizing workflows, and improving cross-platform coordination.

The role provides exposure to a wide range of technologies working together and offers opportunities to grow into advanced technical roles or transition into other departments within the organization.

Why Join This Team?

• High-impact role with direct influence on service quality and consistency
• Opportunity to modernize managed services through meaningful automation
• Broad technical exposure across multiple tools and client environments
• Stable operational foundation with room for innovation and growth

What We Offer

• Competitive base salary with performance-based growth opportunities
• Comprehensive health, dental, and vision insurance
• 401K with company matching
• Bi-annual performance reviews to support your professional development
• A collaborative, team-oriented environment

Company DescriptionPegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but

personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.