Manager/Sr. Manager - KAM Sales (D2C - Retail)

As a Key Account Manager at Paytm Group, you will play a crucial role in managing and growing relationships with D2C/SMB merchants. Your responsibilities will include driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. You will also be involved in cross-selling other related products to enhance the business.

• *Key Responsibilities:**
• Manage a portfolio of D2C/SMB and strategic merchant accounts for payment gateway solutions.
• Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
• Act as the primary point of contact for escalations, queries, and business requirements.
• Drive upsells and cross-sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
• Collaborate with product, operations, and technology teams to deliver customized payment solutions.
• Monitor transaction volumes, analyze trends, and identify opportunities for account growth.
• Negotiate commercials, contracts, and renewals with key accounts.
• Ensure timely issue resolution to maintain client satisfaction and retention.
• Track competition and provide market insights to support business strategy.
• Deliver on revenue targets, merchant activation, and retention KPIs.
• *Qualifications & Skills:**
• Bachelors/masters degree in business, Finance, or related field.
• 5+ years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments, Fintech, or BFSI.
• Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.
• Excellent communication, presentation, and relationship management skills.
• Ability to analyze data, prepare reports, and present insights to clients and leadership.
• Problem-solving and negotiation skills with a customer-first approach.
• *Superpowers/ Skills that will help you succeed in this role:**
• High level of drive, initiative, and self-motivation.
• Ability to take internal and external stakeholders along.
• Understanding of Technology and User Experience.
• Love for simplifying.
• Growth Mindset.
• Willingness to experiment and improve continuously.

This role is based in Noida.

Join us at Paytm Group for immense opportunities to make a difference and have a great time doing meaningful work for yourself and customers/clients. Our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.

If you are the right fit for this role, we believe in creating wealth for you with our enviable user and merchant base. Come be a part of Indias largest digital lending story at Paytm Group! As a Key Account Manager at Paytm Group, you will play a crucial role in managing and growing relationships with D2C/SMB merchants. Your responsibilities will include driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. You will also be involved in cross-selling other related products to enhance the business.

• *Key Responsibilities:**
• Manage a portfolio of D2C/SMB and strategic merchant accounts for payment gateway solutions.
• Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
• Act as the primary point of contact for escalations, queries, and business requirements.
• Drive upsells and cross-sell of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
• Collaborate with product, operations, and technology teams to deliver customized payment solutions.
• Monitor transaction volumes, analyze trends, and identify opportunities for account growth.
• Negotiate commercials, contracts, and renewals with key accounts.
• Ensure timely issue resolution to maintain client satisfaction and retention.
• Track competition and provide market insights to support business strategy.
• Deliver on revenue targets, merchant activation, and retention KPIs.
• *Qualifications & Skills:**
• Bachelors/masters degree in business, Finance, or related field.
• 5+ years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments, Fintech, or BFSI.
• Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.
• Excellent communication, presentation, and relationship management skills.
• Ability to analyze data, prepare reports, and present insights to clients and leadership.
• Problem-solving and negotiation skills with a customer-first approach.
• *Superpowers/ Skills that will help you succeed in this role:**
• High level of drive, initiative, and self-motivation.
• Ability to take internal and external stakeholders along.
• Understanding of Technology and User Experience.
• Love for simplifying.
• Growth Mindset.
• Willingness to experiment and improve continuously.

This role is based in Noida.

Join us at Paytm Group for immense opportunities to make a difference and have a great time doing meaningf