Director, Product Development & Management

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada — where our country connects:

Payments Canada — Who we are

| Our culture

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

| What we are looking for

The Director, Product Development & Management is responsible for leading strategic product initiatives across the enterprise payments portfolio. This individual is accountable for product strategy, cross-border expansion, digital asset innovation, and disciplined execution.

This role focuses on enterprise-level product lifecycle leadership, translating corporate strategy into actionable roadmaps and delivering measurable outcomes in a regulated financial services environment. The Director acts as a "force multiplier," building the systems and processes that ensure initiatives move from concept to execution with urgency and rigor. The incumbent will drive clarity of ownership and lead cross-functional committees to establish best practices in product development and management lifecycles.

| A day in the life

Responsibilities of the role include but are not limited to:

Enterprise Product Strategy & Roadmap Development

• Translate corporate strategy and scorecard objectives into structured, multi-year product roadmaps.
• Identify emerging market opportunities and define strategic product priorities.
• Develop business cases supported by financial modeling, risk assessment, and competitive analysis.
• Establish prioritization frameworks to balance strategic impact, risk, and resource capacity.

Cross-Border & Emerging Payment Initiatives

• Lead development of cross-border payment strategies, including global interoperability and settlement innovation.
• Define and advance product strategies related to tokenization, digital assets, distributed ledger technology (DLT), and stablecoin-enabled payments.
• Monitor industry developments and regulatory trends to inform product direction.
• Provide thought leadership on evolving payment ecosystems and modernization opportunities.

End-to-End Product Lifecycle Leadership

• Oversee the full product lifecycle from ideation, design, and build through launch and optimization.
• Define product value propositions, target segments, and measurable success metrics (KPIs and KRIs).
• Establish stage-gate decision processes and structured development milestones to strengthen consistency and accountability.
• Ensure ongoing product performance monitoring and continuous improvement.

Execution & Delivery Management

• Develop detailed execution plans, workback schedules, and critical path analyses for major initiatives.
• Drive decision-making cadence and remove execution barriers across cross-functional teams.
• Ensure initiatives progress from analysis to implementation within defined timelines.
• Provide transparent executive reporting on progress, risks, dependencies, and mitigation plans to provide a single source of truth for leadership.

Cross-Functional Leadership & Governance Alignment

• Partner with Policy, Rules, Research, Corporate Strategy, Operations, Technology, Risk, Legal, Compliance, Finance, Government Relations, and Member Relations.
• Embed regulatory, operational, and risk considerations directly into product design and lifecycle.
• Facilitate alignment across internal stakeholders to ensure clear accountabili