Email and Webinar Marketing Specialist

Role Description

Contract assignment at Palo Alto Networks, Remote (USA East Coast), 12‑month duration.

Key Responsibilities

• Email Campaign Management: Own the execution of the customer and partner email calendar, building, testing, and scheduling high‑volume campaigns, ensuring balanced communication cadence and preventing inbox fatigue.
• Webinar Production: Full ownership of the webinar lifecycle.
• Pre‑Event: Design, planning, and promotional email setup.
• Live Execution: Technical hosting and troubleshooting.
• Post‑Event: Data syncing, follow‑up communications, and reporting.
• Cross‑Functional Collaboration: Partner with Product, Marketing, and Customer Success teams to translate technical updates into customer‑centric copy and events.
• Content Crafting: Utilize HTML email builders to create visually appealing, responsive templates that align with brand standards.
• Quality Assurance: Perform rigorous QA on every send—checking links, personalization tokens, mobile responsiveness, and formatting.
• Segmentation & Logic: Build and maintain smart lists and audience segments to ensure the right message reaches the right customer at the right time.
• Project Oversight: Manage timelines and deliverables using tools like Asana or Monday.com to ensure no detail is missed.
• Performance Tracking: Monitor key metrics and provide actionable insights to improve the customer experience.

Required Skills & Experience

• Customer‑first mindset with an understanding of post‑sales communication.
• 2+ years of experience in email marketing or digital customer success (B2B or SaaS preferred).
• Proficiency in Gainsight (Journey Orchestrator), Zoom Webinars, and Salesforce is highly preferred.
• Fast learner of complex platforms; ability to pivot quickly to new tools.
• Exceptional written and verbal communication skills.
• Attention to detail—ability to catch broken links or typos at the last minute.
• Project management experience with Asana, Monday.com, or Jira.
• Team‑first attitude and ability to manage feedback from multiple stakeholders.
• Experience creating polished, responsive HTML email templates.

Compensation

Hourly wage: $33 to $38, depending on qualifications and location. Pay ranges reflect hourly wage only and do not include benefits. The staffing agency provides Medical, Dental, Vision, and 401K. Sponsorship or visa assistance is not available.

Why You’ll Love This Role

Fast‑paced environment where your work directly impacts the customer experience. Collaborative team values a customer‑first mindset and clear communication.