Engineering Quality Manager

Company Overview

At Pack-Smart Inc. Automation, creativity and innovation are at our core. We’re a global leader in high-speed automation solutions for the packaging, print, and converting industries. For over two decades, we’ve been pushing the boundaries of engineering excellence with a focus on quality, speed, and precision. Our collaborative culture is built on empowering diverse perspectives, fostering learning, and creating inclusive opportunities for all team members.

Pack-Smart automated equipment is designed, built, and shipped from our manufacturing facility in Concord, Ontario.

Job Title: Engineering Quality Manager - Build Structure. Own Supplier Quality. Protect System Reliability.

Job Description

The Engineering Quality Manager is responsible for building, leading, and enforcing a structured, end-to-end quality function across the full project lifecycle — from design and machining through assembly, qualification (FAT/SAT), customer delivery, and field service. This is both a hands-on and strategic role: you will define the system, set the standards, and personally drive their execution across every department.

This role establishes a measurable, repeatable, and accountable quality framework that ensures all systems, components, processes, and products meet defined customer requirements, engineering intent, and applicable compliance standards. The Engineering Quality Manager is the independent voice of quality at Pack-Smart and plays a central role in advancing a zero-defect culture, reducing rework, and protecting long-term system reliability.

Salary Range: $90,000 - $120,000 CAD

Requests outside of the salary range is available and determined by interview process.

Key Responsibilities:

I. Quality System Ownership

• Define and implement an end-to-end quality strategy spanning engineering, manufacturing, deployment, and field service
• Establish a single source of truth for quality metrics, inspection standards, and acceptance criteria
• Champion a zero-defect mindset and embed quality accountability across every department

II. Supplier & Incoming Quality

• Define supplier qualification standards and audit ongoing supplier performance
• Validate incoming parts and materials against engineering drawings, tolerances, and specifications
• Review supplier inspection reports and ensure all incoming materials meet specifications before release to production

III. Engineering Quality & Design Control

• Verify that functional specifications are complete, clear, and approved prior to design release
• Participate in design reviews and apply quality gates at each stage of the engineering process
• Maintain traceability between customer requirements, design outputs, and validation activities

IV. Inspection, Validation & Process Control

• Develop and maintain inspection protocols across machined components, electrical and electronic systems, additive manufactured parts, mechanical assemblies, and final machine systems
• Implement incoming, in-process, and final inspection gates with clear pass or fail criteria
• Apply statistical process control (SPC) where applicable and establish repeatable processes with defined tolerances and control limits
• Develop and execute structured Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) procedures with defined acceptance criteria

V. Root Cause & Corrective Action

• Lead failure analysis and root cause identification across all systems and departments
• Implement structured corrective and preventive action (CAPA) workflows
• Ensure all failures are documented, traceable, and resolved with permanent, verified fixes

VI. Field & Customer Quality

• Track field failures, service data, and customer complaints to identify recurring issues and improvement opportunities
• Close the loop between field performance and design, manufacturing, and supplier improvements
• Ensure installed systems meet defined performance and reliability expectations post-delivery

VII. Continuous Improvement & Documentation Discipline

• Establish and enforce documentation standards across all quality activities — if it is not recorded, it did not happen
• Introduce preventive quality controls and lifecycle quality gates across projects
• Stay current with industry innovations, evolving standards, and emerging quality technologies, and apply them where they strengthen Pack-Smart's systems

Qualific