Join The Jordan Hotel as a Front Desk Supervisor, creating exceptional guest experiences. This position involves team leadership, conflict resolution, and maintaining service standards.

In this role, you will be responsible for overseeing front desk activities during shifts. Your focus will include training team members, managing guest complaints, and ensuring compliance with hotel policies. Effective communication and a solution-oriented approach are key to succeeding in this position.

Key Responsibilities:

• Supervise front desk team and manage break schedules
• Ensure prompt and effective guest check-in/check-out
• Address guest inquiries and escalate issues as needed
• Train and coach front desk agents for optimal performance
• Prepare shift reports and communicate updates

Requirements

• High school diploma or equivalent; hospitality training preferred
• 1-3 years in front desk or customer service roles
• Previous supervisory experience preferred
• Strong multitasking and organizational skills
• Availability for evenings, weekends, and holidays

Bring your attention to detail and customer service excellence to The Jordan Hotel's front desk.

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