The Company:

Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.

We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1M passionate learners with more than $100M in annual bookings.

Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.

About The Role:

Outschool is seeking a Trust & Safety Manager to lead and scale our Trust & Safety team. This leader will be responsible for ensuring Outschool remains the safest, most trusted learning marketplace for K–12 learners, families, and educators.

This role requires a unique blend of strategic vision, team mentorship, and operational rigor:

Strategic thinker: Shape a compelling vision for how Trust & Safety can become a competitive advantage and differentiator in K–12 learning.
Manager as mentor: Guide a talented, domain-knowledgeable team, coaching them to increase their impact and supporting their professional growth.
Strong operator: Build structure and visibility into team processes, driving efficiency, consistency, and measurable impact across operations.
Innovator: Partner with Product and Engineering to leverage the latest in AI and large language models (LLMs) to solve Trust & Safety challenges in new and scalable ways.

At other companies, this role would align with a Senior Manager position. At Outschool, our titles focus on impact rather than hierarchy.

Core Responsibilities:

Develop and execute a comprehensive Trust & Safety strategy that aligns with Outschool’s mission and positions safety as a differentiator.
Lead, mentor, and inspire a small but skilled team, helping them grow professionally and amplify their impact.
Create and refine processes to improve operational effectiveness, efficiency, and visibility.
Use data and analytics to identify risks, measure program effectiveness, and continuously improve workflows.
Partner with Legal, Product, and Engineering to design policies, tools, and scalable solutions to prevent and respond to safety incidents, fraud, and misconduct.
Address sensitive community issues with discretion and empathy.
Stay ahead of industry trends, regulations, and technology to proactively identify areas of risk and opportunity.
Ensure clear communication and training to build a culture of safety across the company and our educator/learner community.

Desired Experience & Skills:

5+ years leading Trust & Safety teams in technology, education, or marketplace platforms.
Strong understanding of online safety, privacy, compliance, and risk management.
Proven ability to use data and analytics to inform decisions and measure impact.
Experience mentoring and developing team members.
Operational excellence — strong track record of refining workflows,

Trust & Safety Manager

Job Description

The Company:

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