Customer Success Specialist - US Market

Key Responsibilities:

• Follow up via email and phone on Java SE Subscription renewal contracts.
• For Direct Deals: Create Opportunity IDs, generate budgetary quotes, and book renewal deals.
• Collaborate with the Java Sales Channel Support team for indirect deal processing.
• Update forecasts and communicate status to Java Sales management.
• Achieve quarterly sales quotas and proactively manage subscription renewals.
• Build and maintain strong customer relationships, acting as the primary account manager for customers and partners.
• Ensure accuracy and timely submission of licenses/maintenance renewal quotes.
• Identify co-termination and reinstatement opportunities using an account management approach.
• Plan and execute activities to exceed performance goals in the assigned territory.
• Maintain accurate CRM records, forecasts, and activity logs for the assigned region.
• Leverage cross-functional resources to meet customer needs efficiently.
• Handle escalations effectively, providing timely solutions and follow-ups to ensure resolution.