Revenue Operations Supervisor

About the Role

We are seeking a people-first Revenue Operations Supervisor to lead a seasoned billing and financial counseling team in a high-growth, fast-paced healthcare environment. This is a pivotal role for a confident, emotionally intelligent leader who thrives on building trust and driving accountability within an experienced team.

The ideal candidate possesses an early-stage company mindset—someone who isn’t just managing a process, but is actively shaping the messaging and playbooks that will define our revenue cycle operations. You will be responsible for overseeing complex medical billing and collections while fostering a culture of high performance, accuracy, and professional growth.

Key Responsibilities

Collaborative Leadership & Team Partnership

• Empower Experts: Lead and mentor a knowledgeable team of Billing and Financial Counseling professionals, fostering a culture of mutual respect and high-level collaboration.
• Professional Growth: Partner with team members on individualized development plans, offering the coaching and support needed to navigate a rapidly scaling environment.
• Unified Alignment: Establish clear, consistent expectations for performance and communication, ensuring the team is synced on goals and outcomes.
• Resilience & Depth: Champion cross-training and knowledge-sharing initiatives that leverage the team’s existing expertise to ensure long-term stability.
• Effective Communication: Serve as a transparent leader who can navigate complex organizational changes and facilitate productive, open dialogue.

Operational Excellence & Revenue Integrity

• End-to-End Oversight: Manage the full lifecycle of billing, collections, and eligibility verification to ensure accuracy and timely claims processing.
• Data-Driven Insights: Monitor denial trends and underpayments to identify root causes; collaborate with the team to implement sophisticated, long-term solutions.
• System & Regulatory Stewardship: Maintain the integrity of our billing software, ensuring it reflects current reimbursement rates, codes, and compliance requirements.
• Reporting: Deliver comprehensive month-end insights to leadership, highlighting team successes and operational health.

Workflow Optimization

• SOP Evolution: Update and own Standard Operating Procedures (SOPs) in partnership with the team to ensure our workflows remain efficient and scalable.
• Strategic Escalation: Act as a resource for the team on complex insurance issues and patient collections, providing solution-oriented support.
• Resource Coordination: Monitor workloads and staffing coverage to ensure a balanced, sustainable pace for