Leader, Personal Lines

Job title: Leader, Personal Lines

Job location: Remote

Reason for hiring: Current Vacancy

Salary Range: The expected base salary range for this position is $92,000 – $120,000

Who We Are

The Commonwell Mutual Insurance Group isn’t just another insurance company — we’re a property & casualty mutual insurer with deep roots in Ontario communities. We’re proud to lead the industry by offering a mutual experience grounded in history, opportunity, and exceptional service. At The Commonwell, we believe in profitable growth, creativity, development, and having fun while doing meaningful work. We support work-life balance and take pride in delivering on our promises. What sets us apart? Our commitment to authentic personal relationships. While technology helps make the process easier, it’s the human connection that truly makes the difference.

Our Promise To You

At The Commonwell, we’re all about Protecting Individuals, Together. Our vision is to create a workplace where everyone can thrive, be their authentic selves, and bring their whole self to work. We are committed to inclusion in recruitment, hiring, professional development, and advancement. We actively work to eliminate bias from our processes and welcome diversity of thought, background, and experience. We promote open dialogue, offer unconscious bias and inclusivity training, and support employee resource groups to ensure that diverse perspectives are heard and valued.

The Opportunity

This position is involved in the day to day operations across the Automobile and Residential lines of business, ensuring effective and timely processing of operational transactions. Leading a team of underwriters and support employees, the Personal Lines Leader drives employee development, identifies and implements opportunities for efficiencies, and manages the transaction service levels of the underwriting department.

The incumbent is recognized as both a technical expert and a forward thinking leader who embraces innovation, technology enabled underwriting, and enhanced risk controls. This role provides guidance and mentorship to internal staff and external broker and agent partners while supporting the modernization of initiatives such as underwriting by exception, workflow automation, and digital process improvements.

Who You Are

You are someone who brings energy, curiosity, and care to your work. You thrive in a collaborative environment and are passionate about delivering exceptional service.

Some key qualities you bring:

• Strong customer service orientation
• Excellent written and verbal communication
• Team-oriented and engaging
• Excellent leadership and organizational skills
• Strong diplomacy, negotiation, conflict resolution and people management skills
• High ethical standards and confidentiality; ability to build trusting relationships

How You Will Create An Impact

• Leads an underwriting team to meet or exceed expectations on turnaround times for inspection reviews, new business, renewals, and endorsements
• Accountable for developing and managing process efficiencies across all lines of business and transactions, including technology enabled improvements
• Develops, coordinates, and conducts technical training for underwriting employees and supports training for the distribution force
• Supports the development of the underwriting department budget and monitors expenses to forecasted amounts
• Supports the resolution of consumer and/or broker complaints
• Champions awareness and understanding of risk controls, digital tools, and data driven insights to strengthen underwriting governance

What You Will Bring

• Completion of Post-Secondary Education.
• Successful completion or pursuit of industry designations is an asset.
• 5–7 years of advanced underwriting experience with P&C insurance, including mentorship and coaching.
• Strong computer literacy, proficiency in Microsoft Office, and comfort with technology-driven underwriting tools.
• Effective communication skills (verbal, non-verbal, written) and strong presentation skills.
• Strong project management skills with the ability to motivate teams to produce quality work within tight timeframes.

Perks of Being a Commonwell Crew Member

• Remote-first workplace
• Flexible Work Policy
• Competitive compensation and benefits package
• Opportunities for training and career development
• Community involvement and volunteering opportunities
• Corporate Wellness Program

About the Salary Ranges

Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization and that aligns to the market.

Our Hiring Approach

We believe in human-centred hiring. The Commonwell does not use artificial intelligence to screen or evaluate candidates — your application will be reviewed by a real person on our team. We thank all applicants for their interest however, only those selected for an interview will be contacted.

Accommodations

The Commonwell is an equal opportunity employer committed to ensuring barrier free employment practices. Should you require accommodations throughout the recruitment process, please let us know, and we will work with you to meet your needs.

JOIN THE #Commonwell Crew! We saved you a spot!