As a Billing Customer Experience Analyst at Onecom Technology, you will play a crucial role in ensuring exceptional customer satisfaction through accurate, timely, and reconcilable billing. Your responsibilities will include managing customer billing transactions, resolving queries, and driving process improvements. If you are dedicated to delivering exceptional service and thrive in a dynamic environment, we are excited to have you on our team.

Key Responsibilities:

• Process customer billing movements, such as moves, adds, changes, and deletes.
• Improve billing system efficiency through process optimization and data entry accuracy.
• Maintain product catalogues and ensure synchronization with our CRM Salesforce.
• Embrace automation and scalable processes to enhance efficiency.
• Resolve customer billing issues promptly and track query resolution progress.
• Promote customer self-service by creating help guides and engaging in proactive communication.
• Understand and implement customer-specific billing requirements to ensure satisfaction.
• Conduct billing health reviews to enhance customer experience and identify sales opportunities.
• Create and implement reporting templates for both internal and external use.
• Support Total Metering and Billing System (TMBS) compliance.
• Contribute to team training and development, including participation in performance reviews and objective setting.

Qualifications Required:

• Telecoms experience, preferably on the ability platform.
• Proven process improvement skills with a strong attention to detail and accuracy.
• Demonstrated understanding of call data records.
• Excellent IT skills, including proficiency in Excel, Word, and CRM systems.
• Logical and structured approach to work with a self-motivated and proactive attitude.
• Commitment to professional and personal development.
• Exceptional data input, analysis, and reporting skills.
• Effective communication skills and problem-solving abilities.
• Team player with a positive and "can-do" attitude.

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Your responses are anonymous and help inform our future initiatives. As a Billing Customer Experience Analyst at Onecom Technology, you will play a crucial role in ensuring exceptional customer satisfaction through accurate, timely, and reconcilable billing. Your responsibilities will include managing customer billing transactions, resolving queries, and driving process improvements. If you are dedicated to delivering exceptional service and thrive in a dynamic environment, we are excited to have you on our team.

Key Responsibilities:

• Process customer billing movements, such as moves, adds, changes, and deletes.
• Improve billing system efficiency through process optimization and data entry accuracy.
• Maintain product catalogues and ensure synchronization with our CRM Salesforce.
• Embrace automation and scalable processes to enhance efficiency.
• Resolve customer billing issues promptly and track query resolution progress.
• Promote customer self-service by creating help guides and engaging in proactive communication.
• Understand and implement customer-specific billing requirements to ensure satisfaction.
• Conduct billing health reviews to enhance customer experience and identify sales opportunities.
• Create and implement reporting templates for both internal and external use.
• Support Total Metering and Billing System (TMBS) compliance.
• Contribute to team training and development, including participation in performance reviews and objective setting.

Qualifications Required:

• Telecoms experience, preferably on the ability platform.
• Proven process improvement skills with a strong attention to detail and accuracy.
• Demonstrated understanding of call data records.
• Excellent IT skills, including proficiency in Excel, Word, and CRM systems.
• Logical and structured approach to work with a self-motivated and proactive attitude.
• Commitment to professional and personal development.
• Exceptional data input, analysis, and reporting skills.
• Effective communication skills and problem-solving abilities.
• Team player with a positive and "can-do" attitude.

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Your responses are anonymous and help inform our future initiatives.