Assistant Front Office Manager

Role Overview:

The Asst Front Office Manager is responsible for managing all front desk operations, ensuring exceptional guest service, and leading the front office team to maintain high standards in a hospitality environment.

Key Responsibilities:

• Oversee daily front office operations including check-in, check-out, and reservations
• Supervise, train, and evaluate front desk staff to ensure efficient performance
• Handle guest complaints and ensure prompt resolution to maintain guest satisfaction
• Coordinate with housekeeping, sales, and maintenance departments
• Monitor room availability, occupancy rates, and revenue performance
• Ensure compliance with company policies, standards, and procedures
• Prepare reports and maintain accurate records of guest data and transactions

Experience Requirements:

• Minimum 4+ years of overall experience in front office or hospitality roles
• At least 1 years of experience in a 5-star hotel environment
• Minimum 2–4 years of relevant experience in front office operations
• Prior supervisory or managerial experience preferred

Skills Required:

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• High level of customer service orientation
• Problem-solving and decision-making skills
• Proficiency in front office systems (PMS software)
• Ability to work under pressure and handle multiple tasks

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person