Logistics Customer Service Representative

Location: Horseheads, NY

Schedule: Monday–Friday

Shift: 2nd Shift (3:00 PM – 11:30 PM)

Pay Range: $16.50 – $21.50 per hour

Benefits

We offer a competitive benefits package that includes medical, dental, and vision coverage, as well as life and disability insurance. Employees also receive paid vacation, sick time, a 401(k) plan with a strong company match, bonus opportunities, and more.

Company Mission

Our goal is to deliver outstanding warehousing and transportation services while keeping pricing fair and competitive. We achieve this through the innovative contributions of our most valuable asset—our associates.

Joining our team means becoming part of more than just your local workplace—you’ll be part of a diverse and dynamic organization. We value teamwork, recognize dedication and hard work, celebrate diversity, and encourage continuous learning and professional growth.

Position Summary

This role is responsible for maintaining daily communication with customers to ensure all finished goods shipments meet third-party requirements. The position also involves coordinating with trucking companies to properly plan shipments and updating both company and customer systems by removing inventory according to established depletion procedures.

Key Responsibilities

• Communicate regularly with coworkers and supervisors to receive direction and coordinate tasks
• Interact daily with customers and external vendors to ensure high levels of customer satisfaction
• Maintain a clean and organized workspace in alignment with 5S standards
• Follow all procedures within the Quality Management System (QMS)
• Coordinate the shipment of finished goods to meet customer demand
• Use the warehouse management system to schedule shipments accurately, following FIFO (First In, First Out) guidelines
• Inform customers of any issues related to shipment timing or scheduling
• Adhere to all standard operating procedures and best practices for shipping and inventory depletion

Core Competencies

• Strong attention to detail
• Ability to work effectively under pressure
• Problem-solving skills
• Customer-focused mindset
• Organizational ability
• Clear and effective communication

Qualifications

• High school diploma or GED required
• Ability to read and understand work instructions
• Self-motivated with the ability to work independently
• Basic computer skills, including email and Excel
• Must pass a drug test and maintain a drug-free status
• Flexibility to accommodate varying schedules based on customer needs
• Ability to work efficiently in a fast-paced environment while maintaining accuracy

Equal Employment Opportunity Statement

Findlay Tall Timbers Distribution Center is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, age, national origin, citizenship, disability, veteran status, genetic information, or any other protected classification under applicable law.