Customer Experience Strategist
Office of CommunicationsRole Overview
Office of Communications is hiring a mid-level Customer Experience Strategist. This is a full-time role in Woodlawn. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Communications (OC), Web and Emerging Technologies Group, Division of Web Experience.
As a CUSTOMER EXPERIENCE STRATEGIST, GS-0301-13, you will support continuous improvement for CMS's public-facing websites as a WETG customer experience strategist, working to improve usability and user experience while driving user adoption and engagement.
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Frequently Asked Questions
How do I apply for the Customer Experience Strategist position at Office of Communications?
Use the Apply button above to submit your application directly to Office of Communications. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Experience Strategist position at Office of Communications located?
This position is based in Woodlawn. Office of Communications has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Experience Strategist at Office of Communications earn?
Office of Communications has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Experience Strategist role at Office of Communications posted?
This role was posted on May 19, 2026 (26 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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