EMM Intune || B3 || HYDERABAD|| JC - 147525

Technical Experience:

Minimum 10 years of industry experience in technical support role supporting MS Intune. Minimum 7-8 years of Intune support experience.

Experience with design and implementation of MS Intune infrastructure

Experience working with security teams to plan and implement security/device management policies.

Expertise with troubleshooting MS Intune related issues.

Required Skills

8+year's experience in Intune with an excellent track record of delivering high quality services.

• Bachelor degree in Computer Science

Extensive experience working on complex platforms and systems deployed both on premises and in the cloud.

Well versed with Intune management platform

Sound knowledge of device management and related technologies.

Administration of IOS, Android , Device Management systems and other infrastructure systems.

Maintenance and communication of existing, new, and evolving support practices, knowledge base articles and documentation

Identifying and implementing process improvements

Resolves escalations from the IT Service Desk and other IT support teams

Fully participate on the assigned committee team from the start of the support development phase until the final score setting.

Add richness to the content by offering first-hand field knowledge that can be shared with others to improve knowledge on automation.

Meet all agreed upon turnaround times for deliverables and deliverable reviews