Sales Associate / Customer Engagement Specialist

The Sales Associate / Customer Engagement Specialist is a foundational role designed to launch high-potential talent into a career in commercial sales. This position is part of a structured development path that blends hands-on experience, cross-functional collaboration, and exposure to strategic customer engagement. You’ll work closely with sales leaders, analysts, and commercial teams to build the skills and mindset needed to thrive in a fast-paced, customer-centric environment.

This is not just a job—it’s a launchpad for future account management and commercial leadership roles.

The Sales Associate / Customer Engagement Specialist Principal Accountabilities:

• Customer Engagement & Support: Assist in managing customer accounts, including order tracking, documentation, and issue resolution. Participate in customer meetings and calls to gain exposure to relationship management and strategic communication.
• Sales Operations & Analysis: Support sales forecasting, pricing analysis, and performance tracking. Collaborate with analysts to interpret data and identify opportunities for improvement.
• Project & Process Ownership: Lead or contribute to special projects across sales, logistics, and customer service. Document and formalize processes to improve team efficiency and customer satisfaction.
• Cross-Functional Collaboration: Work with internal teams including marketing, finance, and supply chain to support customer needs.
• Learning & Development: Engage in structured learning modules and mentorship sessions. Deliver periodic presentations to leadership summarizing key learnings and growth milestones.

SCOPE AND IMPACT

Initiative – You take ownership and seek out opportunities to contribute.

Adaptability – You thrive in changing environments and are eager to learn.

Team Orientation – You collaborate well and build strong relationships.

Customer Focus – You care deeply about delivering value and solving problems.

Drive – You’re motivated to grow into a future commercial leader.

Must be able to perform the essential functions of the job with or without reasonable accommodations

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
• Strong communication skills—written and verbal.
• Highly organized, self-starter with a proactive mindset.
• Analytical thinker with curiosity and a desire to learn.
• Comfortable working in a collaborative, fast-paced environment.
• Proficient in Microsoft Office; familiarity with tools like SAP, Salesforce, or similar is a plus.

TRAVEL REQUIREMENTS 

• 10% 

What we offer at O-I:

Salary Range:  The expected salary range for this position is between $50,000 - $55,000.  Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law. 

O-I offers a very generous benefit package – some of the highlights are:

• Vacation time and paid holidays 
• Medical, dental, prescription and vision care coverage
• Pre-tax accounts
• Well-being program which includes opportunity to earn employer contributions
• Life and AD&D Insurance
• Disability Insurance
• 401(k) retirement saving plans with employer contributions
• Financial advisors to assist with retirement planning and financial wellness
• Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.