Position Name: Transport Supervisor/ Executives/ Site In-Charge

Department: Operations (STS)

Location: Electronic City, Bangalore

This is a role for an experienced transport supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk.

About the company:

NVS Travel Solutions is a 19-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 4 years, making the future of this firm bright and greener.

Job Responsibilities:

Key Responsibility Areas (KRAs):

• Sourcing drivers and vehicles.
• Ensure maintenance of vehicles.
• Ensure driver & attender discipline
• Reporting & MIS

Key Performance Indicators (KPIs):

• SLA & process adherence
• Performance on regular QC/ audits
• Number of Trips
• Customer satisfaction surveys (CSAT & NPS)

Job Role:

1. Route Planning and Optimization:

Develop and optimize transportation routes for efficiency and cost-effectiveness.

Implement strategies to minimize travel time and fuel consumption.

2. Fleet Management:

Oversee the daily deployment of vehicles to meet operational requirements.

Ensure proper maintenance schedules for all vehicles in the fleet.

3. Driver Management:

Supervise and coordinate the activities of drivers and other operational staff.

Provide guidance, training, and performance feedback to ensure a high standard of

Service.

4. Customer Service:

Ensure a high level of customer satisfaction by monitoring service quality and addressing

customer concerns.

Implement customer feedback mechanisms and take corrective actions.

5. Compliance and Safety:

Ensure compliance with transportation regulations and safety standards.

Implement and enforce safety protocols and training programs for drivers and staff.

6. Vehicle Inspections:

Conduct regular inspections of vehicles to identify and address any maintenance or

safety issues.

Ensure that all vehicles meet regulatory and company standards.

7. Emergency Response:

Develop and implement emergency response plans for transportation-related incidents.

Coordinate with relevant authorities and agencies during emergencies.

8. Cost Control:

Monitor and control operational expenses, including fuel costs, maintenance, and other

related expenditures.

Identify areas for cost reduction and efficiency improvement.

9. Documentation and Record Keeping:

Maintain accurate and up-to-date records of vehicle inspections, maintenance activities,

and driver logs.

Ensure compliance with documentation and reporting requirements.

10. Technology Utilization:

Implement and utilize technology solutions for route planning, vehicle tracking, and

communication.

Stay updated on advancements in transportation technology.

11. Performance Metrics:

Define and monitor key performance indicators (KPIs) related to transportation

operations.

Analyze performance metrics regularly and recommend improvements.

12. Training and Development:

Provide ongoing training and development opportunities for transportation staff,

focusing on safety and operational efficiency.

Ensure that drivers are well-trained on new technologies and best practices.

13. Vendor Management:

Coordinate with transportation service providers, ensuring they meet service level

agreements.

Address issues and collaborate with vendors to enhance service quality.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

• Health insurance

Work Location: In person