ServiceNow Training Specialist

DescriptionAt Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly.

As a ServiceNow Training Specialist, you will work closely with delivery teams and customer stakeholders in an Agile environment to support successful solution adoption. You will create and deliver clear, practical training materials including documentation, videos, and structured learning paths for users at different experience levels. By translating complex business processes into straightforward, engaging content, you will help ensure users feel confident, solutions are easy to navigate, and our customers realize the full value of their investment.

Responsibilities

• Primary responsibility for generating all training materials (documentation and videos)

for consumption by the solution's end users.

• Design, develop, and deliver detailed training materials including training coursework,

agendas, briefs, white papers, user guides, surveys, feedback etc.

• Partner with Business Analysts to understand the customer's business requirements at a

fundamental level.

• Meet with customer and contractor personnel to formulate and review task plans and

deliverable items, and effectively execute in accordance with approved plans.

• Collaborate with functional and technical counterparts and customers in forming

strategies to improve performance and overall effectiveness of the change management

strategy.

• Ensures adherence to best practices, and quality standards and reviews project

deliverables for accuracy.

• Create a tiered curriculum that will provide training at various levels of complexity (like

beginner/infrequent users to advanced/power users)

Required Qualifications

• A minimum of 7 years as a Technical Writer or Training Specialist
• Exceptional written and presentation skills
• An ability to author comprehensive end-user documentation that guides a user through

complicated, multi-step operations to perform a function.

• An ability to conduct live training sessions for a group of users with a disparate range of

functional knowledge and computer skills.

• An ability to understand complex business processes and break them down into smaller,

manageable pieces.

• An ability to employ your expertise as a Training Specialist to spot awkward or

convoluted interfaces/processes early in the design process in order to guide the team

toward an easier-to-understand (and train) interface.

• An ability to work with a cross-functional team in a highly collaborative environment and

communicate feedback constructively.

• An ability to speak confidently and effectively with the customer and end-user.
• Prior experience working in an Agile environment.

Highly Desired Qualifications, Work Experience, and Knowledge, Skills & Abilities:

• Experience with supporting delivery of low-code platforms, including Salesforce, Appian,

or ServiceNow.

• Experience with Jira, Confluence, Slack
• Experience in supporting Federal IT projects.
• Experience in supporting multiple projects

BenefitsNuvitek is proud to offer a comprehensive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off

Equal Opportunity Employer Statement

Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.