Service Desk Technician - Offshore

This is a remote position.

Job Summary

• Remotely support users through installing, testing, and troubleshooting laptops and peripherals
• Remotely walk users through installing, testing, and troubleshooting software and applications
• Provide a positive break fix experience
• Coordinate with external asset management vendor to deploy or recover users’ devices
• Collaborate with teammates to resolve major incidents

Main Responsibilities:

• Onboarding of new Society staff 30%
• Offboarding of departed Society staff 30%
• Break fix 30%
• Other hardware deployment, inventory management and data entry 10%

Required Qualifications:

• Minimum 1year in a technical support role
• Excellent communication skills, both verbal and written
• Ability to break down complex problems into logical steps
• Comfortable working both independently and collaboratively
• High school diploma or equivalent
• Technical hardware troubleshooting skills
• Ability to follow documented processes and procedures

Preferred Qualifications

• Familiarity with Windows and macOS operating systems
• Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Experience with Active Directory and Microsoft 365
• Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• CompTIA A+, or similar entry-level certification

Two shifts available 9-5 EST and 12-8 EST