Hybrid Federal IT Service Desk Analyst (Tier 1)

A federal IT company is seeking a Service Center Analyst in Sterling, VA. This full-time position involves providing Tier 1 technical support to users, managing incidents, and ensuring high customer satisfaction. The ideal candidate should have at least 2 years of experience in a technical support role, with knowledge of Microsoft Windows and Office 365. This hybrid position requires approximately 60% on-site work. Join a company dedicated to making customer experience central to IT solutions.