Role Overview
NTT DATA is hiring a principal-level Team Manager / Operations Manager Sales Permanent Role (Gurugram). This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
NTT DATA- Hiring for Team Manager Operations Manager Sales - in Gurgaon- Permanent Role
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Interested candidates apply to this Job Post
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Work Schedule and Perks (Applicable to All Roles)
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Shift Timing: US Canada Shift (Night Shift aligned to North American time zones)
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Work Mode: 100% Work from Office
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Role Summary
\nLeadership role responsible for end-to-end delivery, including team performance, SLA adherence, client communication, and operational governance.\n
Key Responsibilities
\nManage teams of upto 25 agents (per TL layer)\n
Drive revenue targets, SLAs, and KPIs
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Own performance reviews, goal setting, and productivity
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Analyze reports and publish daily/weekly dashboards
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Manage attrition, hiring coordination, and training alignment
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Ensure compliance with client guidelines and processes
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Handle client interactions, reviews, and escalations
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Implement process improvements and sales strategies
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Monitor quality, productivity, and operational efficiency
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Required Skills
\nStrong leadership and team management capability\n
Deep understanding of sales operations and metrics
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Excellent stakeholder communication (client-facing readiness)
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Data-driven decision-making
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Conflict resolution and people management
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Eligibility
\n510+ years of experience in BPO / sales operations\n
Experience managing international voice processes
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Telecom sales experience is an added advantage
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KPIs / Metrics
\nTeam revenue and target achievement\n
SLA adherence
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Attrition and retention
\nClient satisfaction (CSAT / feedback)\n
Operational efficiency (productivity, cost control)
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Interested candidates apply to this Job Post
Frequently Asked Questions
How do I apply for the Team Manager / Operations Manager Sales Permanent Role (Gurugram) position at NTT DATA?
Use the Apply button above to submit your application directly to NTT DATA. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Team Manager / Operations Manager Sales Permanent Role (Gurugram) position at NTT DATA located?
This position is based in IN. NTT DATA has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Team Manager / Operations Manager Sales Permanent Role (Gurugram) at NTT DATA earn?
NTT DATA has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Team Manager / Operations Manager Sales Permanent Role (Gurugram) role at NTT DATA posted?
This role was posted on April 7, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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