Role Overview
NTT Corporation is hiring a mid-level Transaction Quality Assurance Analyst. This is a full-time role in IN. Part of NTT Corporation's Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description for TQA (Grade 6)
Essential Requirements
- Undergraduate degree and 3 to 5 years work experience in Call center quality assurance activities
- Has the ability to carry out root cause analysis and provide inputs for process improvement
- Knowledge of Quality Tools & Techniques
- Has Required knowledge of a domain to drive process improvement initiatives
- Good team player with ability to build rapport with the delivery stakeholders and work along with delivery team
- Good communication skills
Desirable Requirements
- Experience in performing call center audits and detection of errors
- Knowledge of Lean Six Sigma methodology
- Good knowledge in preparing power point presentations
Key Responsibilities
- Perform root cause analysis and provide inputs for process improvements
- Collect data/information and perform data analysis needed for the improvement initiatives, from different sources including call center tools
- Facilitate process improvement meetings with stakeholders to develop Corrective action plans
- Create & Maintain QMS process documents for specific processes
- Identify opportunity for improvement in effectiveness and efficiency of the processes
- Create story boards for process improvement initiatives
Frequently Asked Questions
How do I apply for the Transaction Quality Assurance Analyst position at NTT Corporation?
Use the Apply button above to submit your application directly to NTT Corporation. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Transaction Quality Assurance Analyst position at NTT Corporation located?
This position is based in IN. NTT Corporation has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Transaction Quality Assurance Analyst at NTT Corporation earn?
NTT Corporation has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Transaction Quality Assurance Analyst role at NTT Corporation posted?
This role was posted on April 29, 2026 (40 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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