Junior Network Administrator

Love solving complex problems, working with cutting-edge technology, and keeping systems running smoothly? Join Novus as a Junior Network Administrator and be part of the team that powers connectivity across Greater Vancouver. In this role, you’ll support and maintain our network infrastructure, troubleshoot issues, and help deliver reliable, high-performance services to our customers. From working on network deployments to supporting internal systems, you’ll gain hands-on experience while growing your technical expertise in a fast-paced, collaborative environment.

Who we are…

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fiber optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees. We are proud to live, work, and play in the communities we serve actively giving back through various initiatives throughout the year.

Why Join Novus?

• Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.
• Our wellness program is designed to support your overall health and well-being.
• You'll have opportunities for professional development, access to cutting-edge technology, and a be a part of a supportive, collaborative work culture as we embrace continuous improvement.
• It’s your birthday! Take the day off to celebrate.
• Love dogs? You’ll be in good company – there are many roaming the office.
• Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.

The Position

Our Junior Network Administrators are an important part of keeping our network running smoothly and efficiently. You’ll support the day-to-day operation of our network, from troubleshooting and maintenance to deploying new services and technologies. By working closely with internal teams and responding to escalations, you’ll help deliver reliable, high-performance connectivity while developing your skills across a wide range of systems and tools.

Key Responsibilities

• Configuration, maintenance, and troubleshooting of Layer 2/3 access network.
• Deployment and support of commercial services
• IPTV deployment, configuration, maintenance, and troubleshooting
• Handling escalations from the Call Centre and field installers
• Maintenance of internal office network and services
• Linux server and services configuration, deployment, and monitoring
• Testing and deployment of new network access and CPE technologies
• On-call/standby duty and scheduled after-hours maintenance work

Required Qualifications and Skills

• Technical diploma or certificate in Telecommunications, Computer Science, Information Systems, or equivalent
• CCNA or equivalent networking knowledge (802.1Q, STP, TCP/IP stack, DHCP, BNG, IGMP)
• Familiarity with network monitoring software and solutions
• Working knowledge of Windows and Linux operating environments
• Excellent problem-solving skills with the ability to manage simultaneous projects across multiple domains
• Experience with scripting languages (Bash, Python)
• Familiarity with remote management protocols (NETCONF, RESTCONF, SNMP)
• Valid Class 5 Driver's License and access to a vehicle
• Experience with Nokia SROS and Cisco IOS-XE
• Experience with Wi-Fi technologies
• Experience in Linux server and services deployments (DHCP/DNS/Web Server/Syslog/NTP)
• Familiarity with GPON, G.fast, and G.hn access technologies
• Familiarity with TR-069 (CWMP) and ACS for CPE provisioning and management
• Familiarity with network automation tools and frameworks (Ansible,Nornir,Netmico)
• Familiarity with version control systems (Git)

You are…

• An excellent communicator
• Being able to explain technical concepts clearly to non-technical people and or collaborate smoothly with cross-functional teams.
• A team player
• Networking is rarely isolated; great engineers collaborate well with sysadmins, developers, security teams, and even customers, provide guidance and mentorship to junior members.
• Cool under pressure
• Outages and high-stress incidents require someone who keeps their cool, avoids panic, and focuses on solutions.
• Highly organized and have a strong attention to detail
• Small missteps (like a wrong subnet mask or a missed ACL rule) can cause huge issues. Detail-oriented engineers avoid costly mistakes.
• An analytical thinker
• You have the excellent ability to take initiative and prioritize
• Goal oriented and dedicated to continuous improvement
• Our industry is always changing and requires a desire to keep up on trends and education

At Novus, we are dedicated to fostering a warm and inclusive environment where everyone feels like they belong. We embrace diversity and Inclusion, making sure everyone feels valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers, so that everyone, no matter their background, identity, or abilities, can thrive here. Come, join us in building a workplace where everyone feels at home!

How to Apply

Please submit your resume and a cover letter detailing your experience and qualifications to: humanresources@novusnow.ca

Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage of the recruitment process will be contacted. We appreciate your understanding.

Job Type: Full-time

Benefits

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you legally authorized to work in Canada for any employer?

Work Location: Hybrid remote in Vancouver, BC