Sr. Digital Marketing Account Manager

Application Requirements – PLEASE READ CAREFULLY

To be considered for this position, all applicants must include a cover letter with their submission. Due to the high volume of applications, any submissions received without a cover letter will not be considered.

Your cover letter should clearly address the following:

Marketing Agency Experience

Outline your previous experience working within a marketing agency environment. What was the agency? What industry verticals did they serve? What services did they provide? How long did you work there?

Account Management Experience

Provide details on your experience managing client accounts, including:

• The number of accounts you managed
• How often and through what medium did you meet (Zoom, in-person etc.)
• The areas in which you provided consultation or strategic guidance

About North Shore Digital

North Shore Digital is an award-winning digital marketing agency based in North Vancouver, BC. We are a performance-driven digital marketing team focused on helping Canadian service based businesses grow through measurable, ROI-focused strategies. Our work is grounded in real data and turning that insight into clear, actionable growth plans for our clients. We operate in a fast-paced, accountable environment where ideas are tested, results matter, and team members are trusted to take ownership and continuously improve.

The Role

The Digital Marketing Account Manager at North Shore Digital is the primary liaison between our agency and our clients and will be responsible for managing up to 25 client relationships through regularly monthly meetings and ongoing communication.

This role requires exceptional communication skills, strategic thinking, and a genuine passion for fostering client success. Your ability to listen, understand, and translate client needs into actionable strategies will be central to your work. As the main point of contact, you will manage a diverse portfolio of clients, ensuring their goals are met with transparency, data-driven decision-making, and personalized service. You will work closely with our internal teams, delegating tasks, monitoring campaign performance, and delivering insightful recommendations that drive measurable outcomes.

What You’ll Do

• Client Relationships: Build strong, long-lasting relationships with clients by understanding their businesses, industries, and objectives. Maintain consistent communication through regular updates, check-ins, and strategic planning meetings.
• Strategic Planning: Collaborate with clients to develop tailored marketing strategies that align with their goals, ensuring transparency in the planning and execution process.
• Account Management: Manage client accounts, coordinate deliverables, and oversee the successful implementation of campaigns. Ensure all projects are executed on time, within budget, and exceed client expectations.
• Communication: Act as the primary point of contact for clients, providing clear, concise, and proactive updates. Handle concerns or challenges with professionalism and a solution-oriented approach.
• Reporting & Insights: Deliver detailed performance reports, offering actionable insights and recommendations to optimize results and meet KPIs. Explain complex data in an accessible way, fostering client trust in our strategies.
• Delegation & Collaboration: Work closely with internal teams to assign tasks, monitor progress, and ensure alignment with client objectives. Facilitate collaboration to achieve seamless execution across SEO, paid ads, and web development.
• Client Advocacy: Serve as the client’s advocate within the agency, ensuring their needs and feedback are heard and addressed. Anticipate challenges and proactively offer solutions to maintain high levels of satisfaction.

What You’ll Bring

• Exceptional Communication Skills: You are an excellent communicator who can distill complex concepts into clear, actionable insights. You thrive in regular client communication and relationship-building.
• Proven Experience in Account Management: 5+ years managing client relationships, crafting strategies, and delegating tasks within a digital marketing environment.
• Strategic Vision: You are a strategic thinker who can align marketing initiatives with client business goals while anticipating opportunities for growth.
• Organizational Expertise: You excel at managing multiple clients, projects, and deadlines without sacrificing quality or attention to detail.
• Tech-Savviness: Proficiency in tools such as Google Analytics, Google Ads, Facebook Ads Manager, project management software, and reporting dashboards.
• Collaborative Spirit: You thrive in a team environment, working closely with colleagues to deliver exceptional results.

Why Join North Shore Digital

• Culture of Growth: We prioritize learning and development, offering opportunities to expand your skills and grow within a supportive environment. Our team is made up of curious consultants who constantly push for improvement.
• Client-Centric Philosophy: We believe our clients are the heroes of the story, and we are their trusted guides. Transparency, trust, and long-term partnerships are the foundation of our success.
• Commitment to Excellence: At North Shore Digital, we don’t settle for “good enough.” We aim for meaningful results, using data to drive decisions and strategies that deliver real impact.
• Collaborative Environment: We foster a team culture built on mutual respect, shared successes, and an inclusive, people-first approach.
• Community Engagement: As proud members of the North Shore community, we actively contribute to the region’s growth and value creating local impact.

How to Apply

If you are passionate about client success, strategic thinking, and helping grow local businesses, we want to hear from you.

Join North Shore Digital and be part of a team that values transparency, collaboration, and meaningful results.

Job Type: Full-time

Pay: $84,500.00-$93,000.00 per year

Benefits

• Flexible schedule

Application question(s):

• Are you legally authorized to work in Canada?
• Do you have at least 5 years experience in an agency environment managing multiple client relationships?

Location:

• Canada (required)

Work Location: Remote