Field Service Technician (Technicien Service Clients) F/M

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

We are looking for a Field Technician to join our Service team in Burlington.

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch; Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;

Responsible for all aspects of assigned field service calls, including but not limited to:

Proactive customer contact in order to properly identify machine faults;

Timely and accurate diagnosis and repair including computer connection/diagnosis with

able to communicate with workers with training

• complete the assigned service work; information in the system
• Accurate and timely service report submissions (includes time cards); Care and maintenance of assigned service vehicle and tools; Effective, open and frequent communication with dispatch and office; Responsible for the return of un-used parts upon the completion of field service work; Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times; Requests are processed as quickly as possible so that the customer is not lost.

Exceptional customer service skills;

Excellent computer skills (Email, Vendor website, Prosis, Tech. Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.

Red seal 421A mechanic licence

Education/Training

Post-secondary diploma and/or relevant work experience required;

Licensed Heavy Equipment Certification/license or equivalent.

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.