Process Improvement Specialist in Academic Operations

Transform academic operations through effective process improvements as an Academic Operations Specialist. Take the lead in analyzing workflows and driving system enhancements while ensuring compliance and service excellence.

In this position, you'll collaborate across teams to identify process inefficiencies and recommend data-driven solutions. Empower stakeholders by developing clear documentation and performance metrics, and support change management efforts to secure adoptive sustainability of new processes.

Key Responsibilities:

• Analyze and review academic administrative procedures
• Recommend future-state processes for efficiency
• Collect operational data for decision support
• Monitor performance metrics for process enhancements
• Support implementation of automated workflows

Requirements

• Business Administration diploma or equivalent experience
• 3 years in operations or process analysis
• Experience in post-secondary administrative environments preferred
• Training in project management or Lean methodologies is an asset
• Proficiency with workflow tools such as Visio or Microsoft 365

Impact academic operations by driving effective process improvements and facilitating seamless service delivery across educational support functions.

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