Network Support Engineer

Role- Network Engineer, Deployment & Support

Location- Ashburn, VA

Job type: Contract

Job Description

We are looking for a Network Engineer to join the Edge and Network Services team. This team is responsible for deploying and supporting one of the world’s largest and complex networks. As a member of this team, you will have a unique opportunity to be involved in all aspects of networking at Customer.

Responsibilities

· Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites across many regions.

· Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.

· Manage project timelines to support network turn-up within expected completion intervals.

· Responsible for asset management of networking gear in datacenter and POP sites

· Proactively contribute to documentation, automation and processes as they evolve

· Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation.

· Create statements of work for vendors at the POP sites.

· Create cage and rack designs and understand the overall needs of POP infrastructure.

· Document and follow RMA processes and procedures for all relevant vendors.

· Follow, improve, and implement data center and POP best practices

· Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

· Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.

· Use internal tools and scripts to configure, monitor, and repair servers and network equipment

· Detect and diagnose various error/failure conditions across an array of server types.

Requirements

· Experience in data center deployment, building large-scale infrastructure, and providing support for Linux based servers and Network devices is a plus.

· Knowledge of Optical equipment, DWDM, etc.

· Must have an understanding of datacenter network architecture and common issues related to datacenter networks.

· Knowledgeable in Data center practices (i.e. cable routing, calculating power usage and cooling).

· Certification such as CCNA, JNCIA, RHCT or equivalent experience preferred.

· Ability to capture and analyze traffic.

· Solid understanding of Queue Management for tasks and incidents, vendor engagement and escalation and participation in ongoing POPs deployment projects

· Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

· Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.

· Proficiency in Linux operating system

· Experience with IPv6 and familiarity with scripting languages is strongly desired

· Excellent communication skills, should be able to work with carriers remotely

· Experience in dealing with service providers and colocation facilities around the world

· Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

· Strong attention to detail with excellent time management and organization skills

· Ability to lift/move 30-40 lbs

· 10% to 30% of travel required