Senior Analyst-International Voice (Customer care/customer support)

Roles and Responsibilities

• Handle international customer calls, providing exceptional customer service and resolving issues promptly.
• Process customer requests related to product information, orders, returns, and exchanges.

Desired Candidate Profile

• 3-8 years of experience in an International BPO environment handling Customer Care/Customer Support roles.
• Strong communication skills for effective interaction with international clients over phone calls.
• Ability to work on rotational shifts including night shifts as per business requirements.
• Proficiency in processing multiple tasks simultaneously while maintaining attention to detail.