Senior Manager, Technology Support

Job Description

We are seeking a Senior IT Manager to lead Workstation Operations and Endpoint Management across multiple sites. This role is accountable for end-user computing (EUC) excellence, endpoint security and compliance, and device lifecycle management using Microsoft 365, Intune, and Windows OS. The role requires strong site leadership, cross-site team management, financial ownership, and the ability to influence senior leadership while delivering operational and strategic outcomes.

Key Responsibilities

Workstation Operations & Endpoint Management

• Lead enterprise workstation and endpoint operations using Microsoft 365, Intune, and Windows OS.
• Own endpoint lifecycle management including deployment, patching, software distribution, asset management, refresh, and retirement.
• Ensure endpoint security, compliance, and performance standards are consistently met.
• Drive ITSM-aligned service delivery with measurable SLAs and user experience outcomes.

Site Leadership & Cross-Site Team Management

• Act as site IT leader for workstation operations.
• Lead and mentor multi-site teams of up to 30 associates across multiple delivery groups.
• Build a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Develop talent, succession plans, and future-ready skill sets.

Program & Project Ownership

• Own large-scale programs such as OS upgrades, Intune rollouts, endpoint security initiatives, and device refresh programs.
• Define scope, timelines, budgets, risks, and success metrics.
• Provide executive-level reporting and governance.

Financial Management

• Own and manage an operational budget exceeding $5M.
• Drive accurate forecasting, cost optimization, and financial governance.
• Partner with Finance and Procurement for budget planning and controls.

Stakeholder Management & Executive Communication

• Build strong partnerships with senior leaders and cross-functional teams.
• Develop and present proposals, operating plans, and strategic roadmaps.
• Translate technical outcomes into business value.

Vendor & Partner Management

• Manage strategic vendors and service providers.
• Establish performance governance, KPIs, and commercial accountability.
• Ensure vendor alignment with organizational strategy and standards.

Strategic Growth & GCC Experience

• Contribute to the setup, scaling, or evolution of delivery hubs or Global Capability Centers (GCCs).
• Build scalable operating models to support organizational growth.

Qualifications

• 10+ years of progressive IT leadership experience.
• Strong expertise in Microsoft 365, Intune, and Windows OS.
• Proven experience leading multi-site teams and large programs.
• Demonstrated ownership of $5M+ operational budgets.
• Excellent communication, stakeholder management, and executive presentation skills.
• Preferred Qualifications
• Experience with Windows Autopilot, endpoint security tools, and modern device management.
• Experience in GCC or hub setup and organizational scaling.
• Relevant certifications (Microsoft, ITIL, PMP) or advanced degrees.
• Core Competencies
• Influential leader with strong mentorship skills.
• Strategic and out-of-the-box thinker.
• Strong business acumen and financial discipline.
• Excellent interpersonal and communication skills.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Senior Level