SLED - Business Program Manager

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <p>The&nbsp;<strong>Public Sector</strong>&nbsp;<strong>Program Management &amp;&nbsp;Operations Manager</strong>&nbsp;will lead and strengthen our&nbsp;<strong>Public Sector&nbsp;Sales organization</strong>&nbsp;by&nbsp;supporting&nbsp;operational excellence.&nbsp;This role improves sales productivity,&nbsp;supports public sector contracts&nbsp;and contract management, supports public sector RFPs and RFP management,&nbsp;enhances process discipline, and supports revenue growth through streamlined workflows,&nbsp;high-quality analytics,&nbsp;and&nbsp;impactful proposal contributions. The ideal candidate is&nbsp;<strong>highly organized, analytically strong</strong>, and experienced in&nbsp;<strong>technology services&nbsp;in&nbsp;the public&nbsp;sector&nbsp;</strong>with&nbsp;a&nbsp;proven ability to support sales teams.&nbsp;This role also works cross-functionally with Delivery, Operations,&nbsp;Partner and Alliances,&nbsp;Finance, Legal,&nbsp;and Contracts teams to ensure&nbsp;operational excellence.&nbsp;</p> <p>Candidates are required to be on-site 2-days a week in NiCE's office locations. <strong>Richardson, TX; Hoboken, NJ; Salt Lake City, UT, or Atlanta, GA</strong></p> <p><strong>How will you make an impact?</strong></p> <p><strong>Proposal Management &amp;&nbsp;Contract Support:</strong>&nbsp;</p> <ul> <li>Oversee and manage the&nbsp;<strong>process&nbsp;for all incoming&nbsp;proposals,&nbsp;public sector contract&nbsp;windows,&nbsp;RFP/RFI requests</strong>,&nbsp;ensuring&nbsp;timely&nbsp;responses, tracking, and outcomes.&nbsp;</li> </ul> <ul> <li>Track and&nbsp;align&nbsp;with sales on public sector contracting requirements, openings, and lifecycle management of the agreements in place&nbsp;</li> </ul> <p><strong>Contract Management&nbsp;&amp; Strategy:&nbsp;</strong>&nbsp;</p> <ul> <li>Develop and execute a forward-looking state and cooperative contract strategy aligned to go-to-market priorities;&nbsp;anticipate&nbsp;procurement needs 12–18 months&nbsp;in advance and&nbsp;establish&nbsp;required vehicles ahead of revenue timelines.&nbsp;</li> </ul> <ul> <li>Establish, expand, and renew statewide and cooperative contracts to include new products, services, and pricing models that support growth&nbsp;objectives.&nbsp;</li> </ul> <ul> <li>Track contract&nbsp;utilization&nbsp;and performance,&nbsp;identifying&nbsp;opportunities to&nbsp;optimize&nbsp;scope, usability, and adoption across priority markets.&nbsp;</li> </ul> <p><strong>Sales Operations &amp; Process Optimization:</strong>&nbsp;</p> <ul> <li>Maintain and enhance&nbsp;<strong>CRM workflows</strong>&nbsp;(Salesforce preferred), data accuracy, and sales tool&nbsp;utilization.&nbsp;</li> </ul> <ul> <li>Lead&nbsp;<strong>forecasting, pipeline management</strong>, and sales performance reporting.&nbsp;</li> </ul> <ul> <li>Provide insights&nbsp;on&nbsp;pipeline health, win/loss trends, and revenue drivers to support strategic decision-making.&nbsp;</li> </ul> <ul> <li>Assist&nbsp;with&nbsp;<strong>strategic planning, quota setting</strong>, and territory alignment.&nbsp;</li> </ul> <ul> <li>Identify&nbsp;inefficiencies in sales workflows—such as proposal turnaround, SOW generation, and customer onboarding processes—and implement improvements.&nbsp;</li> </ul> <p><strong>Have you got what it takes?</strong></p> <ul> <li><strong>Bachelor’s degree</strong>&nbsp;in Business, Operations, or a related field&nbsp;</li> <li><strong>5+ years of experience</strong>&nbsp;in sales operations, revenue operations, or business operations, ideally within technology services.&nbsp;</li> <li>Strong understanding of&nbsp;SaaS models&nbsp;</li> <li>Deep familiarity with&nbsp;<strong>Public Sector&nbsp;contracting processes</strong>&nbsp;(RFPs, SOWs, IDIQs, BPA call orders) and commercial procurement practices.&nbsp;</li> <li>Advanced&nbsp;proficiency&nbsp;with&nbsp;<strong>CRM systems</strong>, sales enablement tools, and automation processes for contract reviews and approvals.&nbsp;</li> <li>Exceptional communication, analytical, and&nbsp;<strong>project management skills</strong>.&nbsp;</li> <li>Ability to work cross-functionally in a fast-paced, highly technical environment.&nbsp;</li> <li>Skilled at developing and presenting&nbsp;<strong>executive-level communications</strong>&nbsp;and data visualization.&nbsp;</li> </ul> <p><strong>Preferred Skills/Experience</strong>&nbsp;</p> <ul> <li>Experience in&nbsp;<strong>Public Sector&nbsp;technology,&nbsp;consulting</strong>&nbsp;and assessment.&nbsp;</li> </ul> <p><strong>What’s in it for you?</strong></p> <p>Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p> <p><strong>Requisition ID:&nbsp;10702<br>Reporting into:&nbsp;VP of Sales Operations<br>Role Type:&nbsp;Individual Contributor</strong>&nbsp;</p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p>&nbsp;</p></div>