Job Description
Join an engaging team to deliver first-class IT support services. Engage with a diverse network of 10,000 users, tackling technical challenges from simple to complex.
In the role of IT Service Desk Technician, you'll be the initial contact for NHS staff seeking assistance. Your responsibilities will include troubleshooting various technical issues and adhering to established incident management processes. This full-time position offers an exciting chance to develop your skills within a supportive healthcare environment.
Key Responsibilities:
- Answer calls and emails for IT support inquiries
- Log user details and problems accurately
- Troubleshoot and resolve IT issues effectively
- Collaborate with technical teams on solutions
- Develop knowledge documentation for users
Requirements
- At least 1 year of customer service in IT
- Familiarity with call logging systems
- Competence in using IT applications
- Understanding of ITIL concepts beneficial
- Excellent interpersonal and analytical skills
Capitalize on this opportunity to enhance your technical expertise while supporting vital NHS operations.
#J-18808-Ljbffr
Want AI-powered job matching?
Upload your resume and get every job scored, your resume tailored, and hiring manager emails found - automatically.
Get Started Free