Senior IMS Support Engineer: Operations and Continuous Improvement Focus

Transform your career as a Senior IMS Support Engineer, providing operational excellence and 24/7 technical support to clients in a hybrid working culture. Use your expertise in Linux and networking to solve intricate telecommunications challenges.

In this role, you'll manage ongoing operations and respond to incidents, ensuring that clients receive timely updates and resolutions. Your troubleshooting prowess will be crucial in optimizing IMS solutions while continually enhancing internal KPIs and processes. Strong communication and customer service skills will help maintain positive relationships with clients.

Key Responsibilities:

• Operate and support IMS solutions continuously
• Manage client support 24/7 through multiple platforms
• Ensure incident resolution within SLAs
• Troubleshoot Telco and Cloud technology challenges
• Continuously monitor performance and improve practices

Requirements

• Proficient in Linux system operations
• Knowledge of routing, firewalls, and load balancing
• Experience with debugging tools like Wireshark
• Strong communication skills in English
• Must be available for rotating shifts

Utilize your technical skills in IMS support to enhance client operations and foster continuous improvement in a forward-thinking environment.

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