Senior IMS Support Engineer: Operations and Continuous Improvement Focus
ng-voice GmbHRole Overview
ng-voice GmbH is hiring a Senior IMS Support Engineer: Operations and Continuous Improvement Focus. This is a full-time hybrid role, based in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Transform your career as a Senior IMS Support Engineer, providing operational excellence and 24/7 technical support to clients in a hybrid working culture. Use your expertise in Linux and networking to solve intricate telecommunications challenges.
In this role, you'll manage ongoing operations and respond to incidents, ensuring that clients receive timely updates and resolutions. Your troubleshooting prowess will be crucial in optimizing IMS solutions while continually enhancing internal KPIs and processes. Strong communication and customer service skills will help maintain positive relationships with clients.
Key Responsibilities:
- Operate and support IMS solutions continuously
- Manage client support 24/7 through multiple platforms
- Ensure incident resolution within SLAs
- Troubleshoot Telco and Cloud technology challenges
- Continuously monitor performance and improve practices
Requirements
- Proficient in Linux system operations
- Knowledge of routing, firewalls, and load balancing
- Experience with debugging tools like Wireshark
- Strong communication skills in English
- Must be available for rotating shifts
Utilize your technical skills in IMS support to enhance client operations and foster continuous improvement in a forward-thinking environment.
#J-18808-Ljbffr
Frequently Asked Questions
How do I apply for the Senior IMS Support Engineer: Operations and Continuous Improvement Focus position at ng-voice GmbH?
Use the Apply button above to submit your application directly to ng-voice GmbH. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Senior IMS Support Engineer: Operations and Continuous Improvement Focus role at ng-voice GmbH remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Senior IMS Support Engineer: Operations and Continuous Improvement Focus at ng-voice GmbH earn?
ng-voice GmbH has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior IMS Support Engineer: Operations and Continuous Improvement Focus role at ng-voice GmbH posted?
This role was posted on April 9, 2026 (61 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior IMS Support Engineer: Operations and Continuous Improvement Focus role at ng-voice GmbH require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. ng-voice GmbH lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start