Technical Support Representative French

<p>Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.&nbsp;&nbsp;<br>&nbsp;</p> <p><span data-teams="true"><strong>Position Detail</strong></span>: &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br>Screen and handle calls as appropriate.<br>Type and enter information into a database while a customer is speaking.<br>Recognize research, isolate, and resolve information system problems.<br>Recognize customer problems that should be escalated to the next level for resolution following established protocols.<br>Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.<br>Maintain appropriate records and prepare reports as required.<br>Performs other duties and tasks as assigned by the Team Lead.</p> <p><span data-teams="true"><strong>Qualifications</strong></span>: &nbsp; &nbsp;&nbsp;<br>Proficient in French&nbsp;&nbsp;<br>High School Diploma or the equivalent.<br>Experience working in technical support and/or education in IT.<br>Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.<br>Experience troubleshooting wireless connections.<br>Advanced knowledge of Networking.<br>Ability to utilize various databases consecutively with good typing skills.<br>A+, Net+ or Help Desk Tech Certification is a plus but not required.<br>Call center experience is a plus.</p>