IT support specialist level 1

The position is on-site at Nexkemia, located in Mansonville.

About the Role

Integreon Global is seeking an IT Support Specialist – Level 1 to join its Information Technology team. This on-site position is ideal for a recent graduate or an individual early in their career who is looking to gain hands-on experience in IT support within a structured corporate environment.

You will be the first point of contact for employee IT support and will work closely with the corporate IT team to support daily operations.

Key Responsibilities

• Provide Level 1 technical support to users (workstations, laptops, printers, peripherals)
• Install and configure IT equipment for new employees (onboarding)
• Provide basic support for:
• Windows environments
• Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
• Network access, Wi-Fi, and VPN (according to established procedures)
• Respond to requests through the IT ticketing system and clearly document incidents and resolutions
• Escalate more complex issues to higher-level support teams
• Maintain IT hardware inventory
• Contribute to IT documentation and user guides
• Deliver courteous, professional, and customer-oriented service to end users

Candidate Profile

Education

• AEC, DEC, college diploma, or certificate in IT, technical support, or a related field
• Recent graduates are welcome

Experience

• 0 to 2 years of experience in IT support, help desk, or equivalent experience
• Internships, academic projects, and hands-on training are considered relevant experience

Required Skills

Technical

• Basic knowledge of Windows environments
• Familiarity with Microsoft 365 tools
• Basic understanding of computer hardware (PCs, printers, peripherals)
• Strong interest in IT support and continuous learning

Communication & Customer Service

• Excellent communication skills in French (spoken and written) – required
• Ability to explain technical concepts to non-technical users
• Strong customer service mindset, patience, and professionalism

Languages

• French: Required
• English: An asset (not required) — for exposure to certain tools, documentation, or vendors

Personal Qualities

• Strong organizational skills and attention to detail
• Positive attitude and team-oriented mindset
• Ability to learn quickly and follow procedures
• Reliability and professional discretion