Role Overview
Nexkemia is hiring a entry-level IT support specialist level 1. This is a full-time role in Mansonville. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
The position is on-site at Nexkemia, located in Mansonville.
About the Role
Integreon Global is seeking an IT Support Specialist – Level 1 to join its Information Technology team. This on-site position is ideal for a recent graduate or an individual early in their career who is looking to gain hands-on experience in IT support within a structured corporate environment.
You will be the first point of contact for employee IT support and will work closely with the corporate IT team to support daily operations.
Key Responsibilities
- Provide Level 1 technical support to users (workstations, laptops, printers, peripherals)
- Install and configure IT equipment for new employees (onboarding)
- Provide basic support for:
- Windows environments
- Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
- Network access, Wi-Fi, and VPN (according to established procedures)
- Respond to requests through the IT ticketing system and clearly document incidents and resolutions
- Escalate more complex issues to higher-level support teams
- Maintain IT hardware inventory
- Contribute to IT documentation and user guides
- Deliver courteous, professional, and customer-oriented service to end users
Candidate Profile
Education
- AEC, DEC, college diploma, or certificate in IT, technical support, or a related field
- Recent graduates are welcome
Experience
- 0 to 2 years of experience in IT support, help desk, or equivalent experience
- Internships, academic projects, and hands-on training are considered relevant experience
Required Skills
Technical
- Basic knowledge of Windows environments
- Familiarity with Microsoft 365 tools
- Basic understanding of computer hardware (PCs, printers, peripherals)
- Strong interest in IT support and continuous learning
Communication & Customer Service
- Excellent communication skills in French (spoken and written) – required
- Ability to explain technical concepts to non-technical users
- Strong customer service mindset, patience, and professionalism
Languages
- French: Required
- English: An asset (not required) — for exposure to certain tools, documentation, or vendors
Personal Qualities
- Strong organizational skills and attention to detail
- Positive attitude and team-oriented mindset
- Ability to learn quickly and follow procedures
- Reliability and professional discretion
Frequently Asked Questions
How do I apply for the IT support specialist level 1 position at Nexkemia?
Use the Apply button above to submit your application directly to Nexkemia. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT support specialist level 1 position at Nexkemia located?
This position is based in Mansonville. Nexkemia has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT support specialist level 1 at Nexkemia earn?
Nexkemia has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT support specialist level 1 role at Nexkemia posted?
This role was posted on March 20, 2026 (85 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the IT support specialist level 1 role at Nexkemia entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Nexkemia has listed.
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