Customer Service Assistant Manager

Core

Responsibilities

• Support

the Customer Service Manager in managing daily operations and ensuring

service level objectives are consistently met

• Collaborate

closely with internal departments to resolve customer issues and improve

processes

• Investigate

service issues, delays, customer comments, and callbacks, and define,

implement, and monitor corrective action plans

• Ensure

customer specifications (e.g. TP06, FSM, Galley Diagrams, updates) are

accurately captured, maintained, and reflected in the Newrest ERP system

• Supervise

and coordinate the Operations Center Team and the Operation Winrest Team

• Ensure

accurate and timely transmission of customer specifications to internal

departments

• Active

participation in customer-related activities such as MBO meetings and Menu

Presentation

• Validate

the consistency, accuracy, and completeness of all operational datasheets in

strict compliance with Newrest Golden Rules

• Collaborate

with internal stakeholders to continuously improve data quality,

reliability, and system usage

• Serve

as acting Customer Service Manager in their absence when required