Technical Support Specialist - Bilingual

Join a burgeoning tech team as a bilingual Technical Support Specialist. Provide valuable user support in both English and French while enhancing your technical skills in a structured environment.

In this entry-level position, you will be responsible for assisting internal users with their hardware and software challenges. We'll expect you to create and manage support tickets through our ITSM platform while thoroughly documenting all issues. This role promises growth in both customer support and technical expertise.

Key Responsibilities:

• Provide user technical assistance for hardware and software
• Deploy, monitor, and support global IT systems
• Troubleshoot user-facing devices including laptops and printers
• Create and update support tickets accurately
• Maintain IT equipment inventory and documentation

Requirements

• 1 to 2 years experience in IT support
• Excellent problem-solving and improvement orientation
• Bilingual in English and French
• Knowledge of Microsoft server environments and cloud products
• Strong communication skills for diverse interactions

Foster your career in technical support while playing a role in driving project management innovation.

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