MIDDLEWARE & INFRASTRUCTURE ENGINEER

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Infrastructure Engineer, to function as a Middleware and Infrastructure Engineer, who will:

• Support HRA DSS/DHS environments including critical external and internal facing applications ensuring stability, performance, and integration across middleware platforms, enterprise servers, and cloud environments.
• Manage and support enterprise middleware platforms including WebLogic, WebSphere, Curam, and DIP services. Troubleshoot performance issues, configuration errors, connectivity failures, and integration problems. Work closely with application teams to ensure seamless interoperability between middleware, databases, and agency applications.
• Monitor and maintain the health of 800+ enterprise servers and middleware environments, including Solaris LDOMs, Zones, Power LPARs, Red Hat Enterprise Virtual servers, AWS EC2 instances, KVM, OpenShift, and Kubernetes. Apply system and middleware policies across UNIX/Linux and cloud platforms.
• Respond to and resolve complex infrastructure and middleware issues spanning hardware, operating systems, middleware stacks, applications, and networks. Develop automation scripts for faster remediation and reliability.
• Collaborate with application groups, system administrators, and vendors to deliver lasting solutions; install, configure, patch, and upgrade middleware technologies (WebLogic, WebSphere, Curam, DIP) as well as UNIX/Linux servers across on-premises and cloud environments. Ensure security hardening, compatibility, and high availability and leverage observability tools such as AppDynamics, Splunk, PagerDuty, and Turbonomics to monitor and tune both middleware and infrastructure.
• Proactively prevent outages and ensure consistent, high-performing integrations. Additionally, this role will participate in the evaluation, design, and planning of modernized data center and cloud solutions, with focus on middleware resiliency, integration reliability, and system scalability; partner with cross-functional teams to define best practices, standard operating procedures, and process improvements across middleware and infrastructure operations and ensure middleware and UNIX/Linux systems adhere to agency security standards, regulatory requirements, and compliance frameworks.

Hours/Shift:

9:00am - 5:00pm

IT INFRASTRUCTURE ENGINEER - 95714

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• Proficiency with cloud computing, particularly AWS EC2 instances and hybrid cloud virtualization solutions (such as OpenShift and Kubernetes). - Experience applying and enforcing middleware and system policies in cross-platform enterprise environments including both on-premises and cloud infrastructures. - Ability to monitor, maintain, patch, and upgrade large-scale server environments, especially with Red Hat Enterprise Linux, Solaris LDOMs/Zones, Power LPARs, and KVM virtualization. - Familiarity with automation scripting for remediation and enhancing reliability within middleware and infrastructure contexts. - Skills in using observability tools such as AppDynamics, Splunk, PagerDuty, Turbonomics to ensure performance and reliability of middleware and server infrastructure. - In-depth understanding of security hardening, regulatory complia