Role Overview
New Era Technology is hiring a Entry Level Technical Support Specialist. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Kickstart your IT career as a Technical Support Specialist! This on-site role in Auckland focuses on providing exceptional customer service while troubleshooting and diagnosing technical issues.
You will be the first point of contact for IT-related concerns in the education sector. This role involves interacting directly with clients to resolve inquiries via various channels—phone, email, and chat. You’ll work closely with cross-functional teams and must complete daily timesheets, emphasizing the need for strong attention to detail.
Key Responsibilities:
- Respond to client inquiries through various support channels
- Diagnose and troubleshoot reported technical issues
- Document client issues using a ticketing system
- Escalate unresolved issues to relevant teams
- Stay updated on product knowledge and industry trends
Requirements
- NZ Citizen or permanent residency required
- Full or Restricted NZ Driver's License necessary
- Practical knowledge of Windows 11 and Server 2022
- Experience with Azure Active Directory and Firewalls
- Ability to interact with non-technical users effectively
Utilize your skills in a dynamic environment with opportunities for internal career growth.
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Frequently Asked Questions
How do I apply for the Entry Level Technical Support Specialist position at New Era Technology?
Use the Apply button above to submit your application directly to New Era Technology. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Entry Level Technical Support Specialist position at New Era Technology located?
This position is based in CA. New Era Technology has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Entry Level Technical Support Specialist at New Era Technology earn?
New Era Technology has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Entry Level Technical Support Specialist role at New Era Technology posted?
This role was posted on April 6, 2026 (63 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Entry Level Technical Support Specialist role at New Era Technology entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements New Era Technology has listed.
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