Job Description
Kickstart your IT career as a Technical Support Specialist! This on-site role in Auckland focuses on providing exceptional customer service while troubleshooting and diagnosing technical issues.
You will be the first point of contact for IT-related concerns in the education sector. This role involves interacting directly with clients to resolve inquiries via various channels—phone, email, and chat. You’ll work closely with cross-functional teams and must complete daily timesheets, emphasizing the need for strong attention to detail.
Key Responsibilities:
- Respond to client inquiries through various support channels
- Diagnose and troubleshoot reported technical issues
- Document client issues using a ticketing system
- Escalate unresolved issues to relevant teams
- Stay updated on product knowledge and industry trends
Requirements
- NZ Citizen or permanent residency required
- Full or Restricted NZ Driver's License necessary
- Practical knowledge of Windows 11 and Server 2022
- Experience with Azure Active Directory and Firewalls
- Ability to interact with non-technical users effectively
Utilize your skills in a dynamic environment with opportunities for internal career growth.
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