Role Overview
New Era Technology is hiring a Entry Level Support Engineer. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
What is the role?
Monday-Thursday, 8 hours daily and Friday, 6 hours daily with some customer site work required.
Based on-site in Central Auckland and working within the education sector, you will be the first point of contact for any IT‑related issues. Through face‑to‑face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non‑technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross‑functional teams to resolve complex issues. This role involves local travel across Auckland, so flexibility is important. No company vehicle provided. As part of your responsibilities, you’ll complete daily timesheets, which requires strong attention to detail.
- Must be a NZ Citizen or hold permanent residency
- Must have a NZ Driver's License (Full or Restricted)
Responsibilities
- Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
- Diagnose and troubleshoot technical issues reported by clients.
- Document and track client issues using a ticketing system.
- Escalate unresolved issues to appropriate teams and follow up until resolution.
- Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Practical technical knowledge in supporting and implementing:
- Windows 11
- Windows Server 2022
- Azure Active Directory
- Firewalls (FortiGate)
- Switching (Ruckus, HP, Allied Telesis)
- Wireless (Ruckus, Aruba/HP, Aerohive)
- Printers/Copiers
What we offer
- A friendly team environment with a strong technical support network.
- Opportunity to work with the IT industry's latest technologies.
- Internal career growth for high performers and IT super‑stars.
- An opportunity to earn while you learn.
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Frequently Asked Questions
How do I apply for the Entry Level Support Engineer position at New Era Technology?
Use the Apply button above to submit your application directly to New Era Technology. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Entry Level Support Engineer position at New Era Technology located?
This position is based in CA. New Era Technology has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Entry Level Support Engineer at New Era Technology earn?
New Era Technology has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Entry Level Support Engineer role at New Era Technology posted?
This role was posted on April 7, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Entry Level Support Engineer role at New Era Technology entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements New Era Technology has listed.
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