Support Specialist - IT Infrastructure

As a Technical Support Specialist, you will provide technical support to end-users, resolving hardware and software issues. Your responsibilities will include troubleshooting problems, installing software, and providing remote assistance to ensure smooth operations.

Key Responsibilities:

• Provide first and second-level technical support to end-users.
• Troubleshoot hardware and software issues.
• Install and configure software and hardware.
• Maintain documentation of support issues and resolutions.
• Escalate complex issues to senior support staff.

Qualifications Required:

• Bachelor's degree in Computer Science or related field.
• Experience in providing IT support.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows and other operating systems.
• Excellent communication and interpersonal skills.

The company offers a competitive salary and benefits package, opportunities for professional growth and development, as well as health insurance and other employee benefits.

A typical day in this role involves resolving user issues, installing software, and providing remote assistance to ensure smooth operations. As a Technical Support Specialist, you will provide technical support to end-users, resolving hardware and software issues. Your responsibilities will include troubleshooting problems, installing software, and providing remote assistance to ensure smooth operations.

Key Responsibilities:

• Provide first and second-level technical support to end-users.
• Troubleshoot hardware and software issues.
• Install and configure software and hardware.
• Maintain documentation of support issues and resolutions.
• Escalate complex issues to senior support staff.

Qualifications Required:

• Bachelor's degree in Computer Science or related field.
• Experience in providing IT support.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows and other operating systems.
• Excellent communication and interpersonal skills.

The company offers a competitive salary and benefits package, opportunities for professional growth and development, as well as health insurance and other employee benefits.

A typical day in this role involves resolving user issues, installing software, and providing remote assistance to ensure smooth operations.