About the job:

Job Description

Looking for Team lead Operations for work from office Candidate will be responsible to lead a team of customer care representatives.

Team lead - Work on-site (AHMEDABAD

)Note - Should know Italian Languag

e

Roles and Responsibilitie

• s:Set clear objectives, define roles and responsibilities and ensure each team member aligns with the teams visio
• n.Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues activel
• y.Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involve
• d.Recognise and reward good performance, provide feedback and encourage professional developmen
• t.Support team members professional development by providing opportunities for training and growt
• h.Ensure team compliance with company policies and procedure
• s.Support and guide team members to ensure they meet their individual targets and KPI
• s.Generate reports on team performance and provide regular updates to senior managemen
• t.Work with Logistic or ecommerce doma

in

Desired Profi

• le:Strong Reasoning Ability. Should be a self-starter and self-motivat
• ed.Matured thought process; Good judgment and decision-making skil
• ls.Team Management skills and ability to drive Quality and Productivi
• ty.Excellent communication skills, including the ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation forma
• ts.Proactive and responsible approach to work with initiative and problem-solving capabili
• ty.Strong with People Management & should be well versed with conducting performance appraisa
• ls.Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of proje
• ctsManage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tas
• ks.Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when nee
• dedUtilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage proces
• sesImpact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupa

ncy

Experience: Min 2 years' experie

nce.

Education: Any Gra

duate

Compensa

• tion: Salary: - Up to 7 Per
• Annum.Benefits: Performance bonus, Shift allowance, Insurance and other ben

efits.

Thanks & R

egards,H

R Team.

Who can apply:

Only those candidates can apply who:

• have minimum 2 years of experience

Salary:

Competitive salary

Experience

2 year(s)

Deadline:

2035-01-01 00:00:00